Customer Testimonials
The new 760 T is pretty hi tech for us, but I think my husband has learned a lot in dealing with the initial problems. Frank Bianchi was always right on with us, and his successor Chris Nosbush is also looking to be a man we can count on. The service relationships are as important as the quality of the product. We feel betrayed by losing our first burner to corrosion at only ten years, but such is life. We would still recommend your product.
I was very impressed with Todd's flexibility of coming to my mother's house before I had to return to my home in Spokane. He did a great job of describing the options for chairs and promptly sent me contract samples for the 3 options we were considering.
I was also very impressed that the chairs were installed within a week of my first contact with Arrow.
One thing I would recommend is that the service contract options be discussed at the same time that the costs for the chairs are discussed, rather than at the time of installation.
Efficient and got the job done.
The people we dealt with so knowledgeable and pleasent.
Prompt reply, good service
Niche market. Service is great.
Products and service staff are reliable. Staff is efficient and considerate.
Safety and ease of operation!
Superb stairlift!. Measurements taken for 13 steps to intermediate landing, then, allowing for curve, 2 additional steps to 2nd floor landing. Photographs taken of entire setup; then sent to Great Britain for manufacture. When project completed, two (2) technicians arrived for installation. From time of arrival, to unloading and assembling, exactly 90 minutes had elapsed, with exceptional quietness throughout process. Courtesy was prime. Completed installation a thing of beauty and precision. We have had two (2) annual maintenance appointments, each by a different individual, both of whom were personal and informative. Maintenance was swift and sure and precise--I know, for I watched--and nothing was omitted from inspection, application, and cleanliness. A we well-cared for? You bet! And you will be also, if you deem their product needful for your limitations.
Elaine can still have her bedroom and bath on the second floor
Efficient
Beautiful and efficient and reliable chair lift system. It enhanced the architecture of our house. Care was taken in measuring and the installation was flawless. Our lift climbs three floors.
Very reliable products & services. Maintenance work has always been timely & efficient. We’ve been a customer for 15 years.
The maintenance technician did a very thorough job on our stair lift
Staff worked with us to correct a serious problem with the original installation.
I use a stairlift, which works without a glitch. It solidified my decision to stay in my 3-story house.
We have been pleased with with our purchase. I'm not sure we could stay in our home without it. It is helpful in transporting heavy objects up and down stairs, as well as providing a safe way to get up and down the stairs. Our grandchildren and great-grandchildren love it!
Always courteous technicians.
Everyone was very polite, the workers kept the jobsite clean and they communicated with other trades.
Fast service and friendly people.
Every thing went good
service
Responsible, polite service technician.
On time service, easy to schedule, confident in technicians
Works consistently, service people polite and kind
We have plased with the Airlift.
Not only is the product of high quality but every step from the salesperson, office personnel, to those that installed it were kind, professional and courteous. Great company you have!
The straight lift we bought covering 12 flights of stairs is doing the job well for my mother-in-law
at the age of 89.
All is good.
Thank you,
First name removed M. Last name removed Phone number removed
Very reliable, never had a problem with it.
I don't know what I would do without my stair lift, after 2 back surgeries.