Customer Testimonials
Great sales rep.
Product installed as promised.
Installer very professional
Sales and Service people were great
Very reliable and helpful staff in office and
Home service. We’ve recommended your company to friends.
Many Choices of products, reliable, friendly service
Always give plenty of notice as to when they are coming for service call.
Love the chair lift!!
Very useful and dependable
Great-looking equipment. Good sales rep--Todd.
Everybody arrived on time; very pleasant and respectful, Very knowledgeable. Explained things very well.
ALL GOOD
Our visit to the showroom was very helpful. The person who installed the chair lift did a good job.
Good and friendly sales representative, and good and friendly installation technician.
The second tech that came to fix the squeak in our chair lift was knowledgeable and went out of his way to get what was needed to fix the issue. The first tech was obviously new, did not have what was required, and spent most of his time on the phone asking what to do next. The second tech - and techs who have done maintenance previously - have done very good work. The chair itself is still working nicely, many years after purchase, due to the maintenance work each year.
Salesman and installer was very nice. Is there a reward if we recommend a person who buys one from you?
They work. And if/when service is needed, it is done.
Great salesperson, installer and phone support
Courtious and professional.
Scheduled maintenance. Service providers friendly and efficient.
Equipment is well designed and fabricated. Installation went well. Not happy about communication with Arrow personnel.
The technician was on time, polite, and helpful in responding to several questions and concerns.
User freindly
Installation was scheduled and completed shortly after our decision to purchase. Installer was thorough on use and did a good job on installing.
VERY SATISFIED WITH THE PRODUCT, INSTALLATION AND SERVICE.
We purchased the following equipment October 2022 due to deteriorating multiple sclerosis that made it impossible for me to use the stairs:
Straight Rail Stairlift
Equipment Model: Stannah 600 Siena with
Concealed gear rack, Continuous battery charging, Power Swivel Seat , Power Fold Footrest and dual remote controls.
The product seems to be well designed. The motor has a lifetime warranty. It works well for our single floor straight staircase. The swivel seat allows easier access. The seatbelt is very easy to connect. The remotes make it easy to align the chair for access and minimize the chair for others when not in use. The electrical control of the footrest is great.
The company has a yearly service plan (at extra cost but you can lock in the yearly charge at time of purchase) to clean and lubricate the moving parts and a 20% discount on any parts that may need to be replaced. I don’t anticipate needing to get parts, but the lubricant did make it smoother and quieter when applied after 1 year of use.
Installation was quick and easy for our straight staircase. We are fortunate the provider and service for the stairlift are close (Minneapolis). I recommend getting a doctor's prescription to see if that can reduce costs.
Friendly and knowledgeable employees. Easy to use the Stair Chair. I can stay in my home because my bedroom is on the second floor. No nursing home for me.
Our home elevator is working great for us. Every year you call us to schedule a time for maintenance. In that way we don’t have to remember to schedule. That’s a huge for me on customer service. Techs are very professional.
All good
We were not able to enjoy your stair lift, we had to cancel our order because our health situation changed and the stair lift was no longer an option.
We appreciate so much the thoughtfulness and professionalism of your representative,
Todd Frigstad. Todd was kind, understanding and a terrific representative for Arrow stair lift.
We will always recommend your company for those in need of mobility services.
Thank you again for accommodating our special needs.
Name removed
Timely service and installation process. A quality product that performs well.
Both the salesman, Todd, and the installer, Kyle (I think that's his name), were prompt and good to work with, and I'm happy with the product.
Very knowledgeable staff & salesperson Jeff F explained differences in products to help in our decision.
Technicians were great in the install process & showed & explained operating of lift.