Customer Testimonials

Very courteous and professional staff.

I shopped in the Kerrisdale West Point cycle store and found both the counter staff and technical staff to be most informative, knowledgeable, pleasant and a keen attitude.
It was also getting towards the end of the day but they never showed any tiredness when talking about the bikes and equipment in answer to my questions ... I had to reluctantly leave, but was more enlightened than when I stepped in.

Recognize me, always helpful and make great suggestions when needed.

I have always been satisfied with the service I have received over the years.

The people are nice, and know what they're doing. I've had a couple of bike service jobs done there, and everything's working brilliantly.

Very good, efficient service from helpful staff. Thank you!

Very good service and they had what I was looking for

Very helpful staff and knowledgeable staff and they have the things/answers I need.

Everything

Great staff. We appreciated you looking for a helmet & putting it on hold. Chelsea was great and when we came to the store both she and her coworker were so nice.

I \was very impressed with the service and kindness of both Chris and Jamie. They took time to give options to remedy my concerns.
Thank you both.

First name removed

Friendly staff,
Knowledgeable,
Courteous and on time

Very quick and responsive !

Full range of bike and bike related products as well as an expert service department. One stop shopping with knowledgeable and helpful people.

You guys literally saved my wife. You went above and beyond and left another services aside to get my issue fixed. I can’t express how happy and satisfied I was

Friendly service - especially from Chelsea at the Kerrisdale store

You are in a location that is close and convenient.

Personal service with knowledgeable staff
Friendly staff wh I make a personal connection
Good range of good products
Staff know products well and take the time to explain their various attributes

GOOD SERVICE. FAIR TREATMENT..

Good service

Always helpful and informative. No pressure sales. Great service on the two bikes I’ve bought in the last four years and on my thirty year old bike I was riding up to that point. Chelsea and all the staff are great and I’ve been in customer service for more than thirty years so I know what I’m talking about.

The team were great in keeping me updated with the status of my service. My bike was repaired with care and attention. Also the technician ensured that the adjustments made to my bike were the correct according to my needs. Thank you so much.

You have what I'm looking for and great service.

I would like to see more long-necked balaclavas and, perhaps, more see-through rain-jackets available, either in-store or via the 'net. All-in all, I'm very happy with the line of merchandise offered, though.-First name removed

you guys are friendly, helpful, and easy to get a hold of. Great service and people.

Always helpful and friendly staff. Quick to service and questions. Always current with new selection. Really good products and design. I already bought 5 bikes there ,thinking about purchasing another for my growing child to teen bike. Always great colour choices. Helpful staff on getting what you don’t have at other stores and bringing in to store for my convenient pick up Staff looks at internet in store for customers

our whole family loves biking and we live in the area. the new bike path is so great but sometimes you need to stop into the bike shop. everyone in your store is so friendly and helpful!

I get to talk to the mechanic.

Good quality friendly staff

Never been oversold on repairs-expert mechanical work at competitive prices