Customer Testimonials

Very friendly and helpful staff. Knowledgeable, too.

Chelsea is friendly professional and direct. The whole team delivers on time.

Customer service is exceptional and if they don't have what you need in stock, they will go out of their way to get it,

Great service and very friendly

You had what I needed, thinking that perhaps they (Look cleats) wouldn’t be available (my bike shoes are old but still functional).

Great product lines and great service. What's not to like??

Good location and variety of products

Changed my inner tube fast and reasonable!

Trek and Bontrager!
Attentive staff on my past two visits.

Very helpful and knowledgeable. Have what I need. Talk through options.

Your technician and staff were very knowledgeable in helping me choose some equipment for my mountain bike that would make my ride more comfortable. I’ve had a shoulder injury for over a year now and due to some tweaking with the bike I can now hopefully enjoy it more.

Staff are helpful and can be trusted.

Amazing service and got my problem solved. Will be back!

Friendly knowledgeable staff
Local business in my neighborhood
My go to place for cycling equipment and support!
Convenient hours

Excellent service, prompt and like they actually cared!

Good service.

Excellent customer service!

Prompt service, quality product, solid stuff and knowledgeable staff.

Location and knowledgeable staff.

Great service!

Generally great staff who are knowledgeable and helpful! Particularly Chelsea and Ethan. Prices are competitive.

You're always super professional and knowledgeable. I can always expect great service that is timely and accurate. Keep up the great work!

Great customer service
Always friendly and helpful
Great consultancy on bikes to fit our needs
Trek frames fit me well and I feel good and comfortable on the bike

We constantly recommend Westpoint cycles to other people e.g. if they are looking to get their bike serviced properly or if they are looking to buy a new bike.

Staff helpful and accommodating

Great service!

Great service door to door!!

Great customer service. Excellent products and helpful staff. Pleasant to deal with and seem like they're happy to help. Was able to special order a sale item from Trek/Bontrager over the phone and, even though there was a delay, I received it within a couple weeks. Thanks!

Friendly, knowledgable, timely service. Quality products.

I have been a customer for a very long time, and I have always enjoyed working with the team at West Point.

I like that you are trustworthy, and never try to push me to make a purchase.

I like that you are happy to spend the time to educate me about products or bike servicing, even if my questions are dumb.

I like that you treat me fairly on returns when there are product issues.

If you don't have product in stock, you will go the extra mile to order it for me.

Your staff are genuinely friendly and personable.

First name removed

P.S. I have recommended West Point to many friends, and will continue to do so.

Very pleasant staff both technical and cash.

Very knowledgeable and attentive.

Clear comments on repair requested.

Additional suggestions on other repairs needed for safety and optional due to wear.

Clear quotes on costs of all repairs.

Clear estimate of timing for completion of repairs.

And met timing estimates!