Customer Testimonials

Quick to service walk in problems

High-quality products

Friendly, Attentive & Responsive sales staff

Super friendly and knowledgeable staff. Willing to go the extra mile for us. Kind!

Friendly and helpful whenever I drop in

Personal knowledgeable service

Bob and James are great

Service has always been courteous and friendly.

your very considerate service, the many who helped me were just fantastic in
all the ways that have left a positive impression! Thank you . First name removed

You guys did a n A-1 job on my Norco bike; the brakes are now fabulous, the rear wheel doesn't wobble, --it's a big improvement over the way it was in 2024. once again, I say "Thank You"!!- Bill Beck: Email address removed

Nolan was a great service technician- good
Communicator, good sense of humour! Kept in touch so that my expectations were met.

Friendly, knowledgeable staff and reasonable pricing for all things bike related. Exemplifies old school welcoming customer service.

Staff is knowledgeable and friendly, best shop in Kerrisdale and arounds

Bob helped me find what I needed.
He listened and matched my need perfectly.
I have had previous experience, for product and service, with West Point Cycles Kerrisdale and will undoubtedly turn to them for future needs.

The service, information and expertise that Bob provided made the whole purchase process seamless.

Very efficient for adjusting my derailleur cable tension, and diagnosing wear. Your technician then very promptly set up a future appointment for me do do a much needed replacement repair of the gears and the chain.

Teresa and Nolan are awesome! The Kerrisdale location has always been one of the best bike shops in the area, no doubt thanks to Bob’s tenure and the excellent team he puts together.

I recommend West Point all the time. You won’t find a more honest and knowledgeable bunch of people anywhere else.

Location

Knowledgeable and friendly customer service. Good selection of bike accessories.

Great service

Salesman Bob Gifford was a pleasure to deal with. Excellent product knowledge which made the
purchase of E-bike, helmet and accessories a smooth process.

Always freindly good service on time and good price

Excellent service provided by knowledgeable, customer oriented staff.

Good selection of bikes, components, and accessories.

Nolan was super helpful, and accommodated me beautifully. I was very grateful

Friendly, not pushy sales/service.

Friendly knowledgeable welcoming

I had great service from Nolan. He answered all my questions thoroughly and gave me great advice. Very happy with my bike.

Service is excellent

My bike is close to10 years old and still in excellent shape. No pressure from sales personnel, but advice and recommendations were generously given. Actual service was excellent when requested.

The bike service is the best on every aspect. The staff is patient, knowledgeable, answer questions in detail. They searched several days to find the right parts for replacing the weared parts on my 10+ year old bike and gave me a precise quote for me before ordering. I eventually decided not to go with the replacement and service. They did not charge me any for their precious time spent. I am ordering a new bike from the store.

Good service, friendly and attentive people working there. Good selection of products.