Customer Testimonials

Trek products are very good and have an excellent reputation. The service is what makes West Point stand out; over the last 25+ years, I have always had excellent service from the staff, who go to great lengths to make sure I have the right accessory, gear, or parts. They help in searching the market place for the best products available. Oh and did I say friendly, always a feeling of family when at West Point. They always have your back.

Thanks to all at West Point Cycles.

Good selection of products. Good brands. Personable service.

The staff at West Point Cycles are professional and knowledgable. I certainly recommend them.

Parts were in-stock and the sales guy was able to help with changing my disk brake.

Very professional service. Attentive to details. Staff is welcoming. Thanks 😊 a lot.

Friendly, knowledgeable staff

Staff were helpful and had my bike serviced sooner than expected

Helpful, knowledgeable and friendly staff

The staff at the Kerrisdale location was very helpful. Jasper was very approachable and knowledgeable. I will definitely come back in the near future!

The people

I so appreciate the staff and the services offered. I purchased my 2 Trek bikes from them and have just had them serviced. The communication is great and they don't try and sell me options I don't need. It's a pleasure dealing with them.

Had the parts I needed for a good price

Service is efficient and forthright

Knowledgeable and experienced staff, friendly and willing to assist....for me to have safety and confidence in my bike, to go out and enjoy the outdoors !!

Professional staff

Excellent

WPC has always been highly service oriented - why we’ve been customers as long as we can remember!

good informative service for a novice senior cyclist

Great staff!

Haven’t tested out the chain lubricant yet… but psyched to use it on my ebike. Hope the credit terminal finally gets fixed.

Great service and solid products. The only bike store I go to.

Always helpful and bike service done on time

Always helpful and attentive. Great knowledge of their products

I had a problem with my bike and the staff were responsive, patient and they fixed the problem

Staff are very professional and knowledgeable!

friendly service

Your staff on Saturday last was both civil and helpful

I always find staff very helpful (great advice is provided) and whenever I’ve had you tune up my bike, it’s come back a pleasure to ride :)

The staff are knowledgeable, friendly and competent. They recommended a bike that I am more than ecstatic with and have given me tips and tricks and lots of patience to give me the confidence and joy to go out onto the crazy streets of Vancouver.

Whether it was Bob, Nolan, John or Jasper they’ve made me feel like their favourite customer even when I may have been the most annoying one.

I have enjoyed the great service and knowledgeable sales staff for years. I am a huge fan of Trek bikes and West Point has really gone the distance for me many times.