Customer Testimonials

You've done a great job figuring out how to continue providing service to the cycling community (and keep some staff employed!) during these challenging times . My bike was booked in for a basic service, the issues it had were resolved and the bike was ready sooner than expected.

Great work. I'll be back

I love trek bikes and the personal service that West Point Cycle provides. Even in times of covid they are there is an extremely professional manner to give service. Thank you!

Best people with great service. There is a good reason why West Point Cycles has been around for so long.

Fast and Friendly service at an affordable price.
Gino was very happy that you fixed up his wife’s old bike to give to our neighbour who recently had her bike stolen out of her garage. Bummer.

Now she has a bike she can use that nobody would want to steal.
Thanks to friendly staff. Sharon

Friendly, knowledgeable staff
Great service
And great location

Great service! After getting the deluxe service package on my roscoe 7, it feels like a brand new bike. Thanks again!
Kunal.

You know I love you guys. When I was waiting for Sarah to bring out my bike yesterday, I even recommended you to the next guy in line who was looking to buy a bike.

First name removed

Service and easy to talk to petsonnel

James in service knows what he is doing. Tim and Sarah run a great business.

Honest cost appraisal of work to be completed.

Work completed in a timely manner.

Advice on how to maintain by bike myself so as to gain better performance between services.

Awesome staff!

Personalized service from a Community Store with reasonable pricing.

Glad you are open when many businesses have closed

Staff provided professional informative and decisive solutions with a high degree of confidence for their recommendations. I have always liked the 10th Ave store but this past week when I visited the Kerrisdale location - I was impressed. Nice to know you guys are there for us and for us during these challenging times. Thank you staff!

Terrific team - great knowledge - and personal service!

Your staff is amazing! Great service also.. This is the 3rd bike I've purchased from you.

Great staff and service!! Super accomodating. Thanks

Good service.

The staff is very friendly, knowledgeable and helpful and make you feel welcome. I appreciated the store having a time to pick up our bikes whike temoorarily shutting down due to COVID-19.

Great selection, and good, personal service.

Professional and friendly

Thanks for finishing my bike before closing up!

Work was done as promised, and our bikes put back into tip-top condition ready for a summer of cycling.

I like the friendly service. Very informative. Thanks!

nice people. knowledgeable.

Staffs are kind and knowledgeable. Bike they are selling is accountable and has a good quality. Maintenance service also is great. Unfortunately I missed the promotional maintenance service this winter. Sad.

friendly staff and wonderful service

I like the service. We have been buying bikes from Chelsea for years

I phoned before coming to the shop, and the staff member was understanding and patient.

When I got to the shop, I was met promptly and was asked what I needed. Hey, a staff member opened the door for me.

I received great service - fast, efficient and friendly.

Everything! Wouldn't go anywhere else for my cycling needs. Keep up the good work.

Excellent. Great service.