Customer Testimonials

The staff at West Point Cycles - Kerrisdale are always competent, friendly, efficient and willing to help.

The staff are so friendly, helpful and knowledgeable.

Courteous quality work done by friendly people

Always fabulous! Very helpful and I would totally recommend them - for both casual and serious cyclists!

Friendly service, close to home

Very professional and friendly staff from the time I dropped off the bike until picked up. Appreciated the call from the tech recommending pad replacement. The price of parts and service were very competitive. Will be back for all future service needs!

Service is excellent; best in class.

Good reliable timely service. Good communication. Products good as explained.
Helpful , supportive, friendly.

you are friendly and helpful and very customer focussed

Good maintenance service. Explanation of what was done. Completed on time.

Like your service guys. Always willing to provide service tips or minor adjustment advise.

Very personal, knowledgeable staff, great customer service.

Consistent quality service

Service is careful, bikes hoisted up on a frame for review before service is written up. I feel they care about my safety, my knowledge and took the time twice now to get me on the right bike.
The atmosphere inside the store is casual, in a neighbourhood kind of way.
The technician that comes up from his work space is knowledgeable so i have learned to truss his judgement about what needs repair or a part that would give me more comfort. The sales staff are okay on that end. I seldom have heard a sales pitch on clothing or gloves but they do know about helmets.
So, i salute West Point Cycles for being a long standing, reliable, friendly, excellent service bike shop just along the Arbutus corridor.
Thank you, Barb Quinn

Very pleasant and helpful staff. Store is open and well laid out. Stock is easily visible.

Expert ,Personalized and timely customer service

Friendly, responsive staff (Ethan).

People

I like the one-one I get with the head floor people. Whether it’s Tim, Sarah, or a couple others I know by face (but whose names escape me now :) , I feel treated with respect.

Great products, staff members were all very friendly, extremely helpful and considerate!

Your staff was helpful and friendly.
Your service was prompt and helpful
Thankyou

Great personal and friendly service!

I like that you have qualified women working in your stores.
Friendly professional staff

Great staff, great service.

Very professional and friendly service!

Staff are very helpful and accommodating

Customer service staff are friendly and knowledgeable. Work on my bike was done in a timely manner and was well done.

Good communication and explanation. I was confident with work done.

Very friendly and knowledgeable.

If product is not in stock, they Are always quick to check distribution center for availability
Also the email / text messaging of delivery and service appts is well executed