Customer Testimonials

Service deluxe

Tim has great people skills and gave great service.

Tim has been great from start to finish during this covid period. Even though I have a particular model in mind already, he asked all the essential qualifying questions to ensure my pick is indeed suitable for my needs. I appreciate his due diligence on this matter. Thank you!

Very efficient service given the current situation. Friendly and knowledgeable staff.

Love Sara and technician. Very helpful and friendly. Know a lot about bikes. Easy appointments and pick up during this Covid time. Will keep going back and recommend to family and friends.

Staff advice

Friendly service

Personal attention and knowledgeable team!

Your servicing has always been a pleasant and attentive experience. Alway welcoming.

Excellent service. Bought a bike the other day and needed it right away because I had a shift at 6am the next morning. Was first told that I would have to come back in a few days to pick it up, but after I told them that it would be ideal to get it for my work commute the next day, they instead made sure it was ready the same day. I only had to wait 45min before I could take the bike home. Great stuff!

Customer service is great!!! Kristen went the extra mile to bring in Tablet bracket from other store. Also was able to pick it up the next week. Thx again

Pleasant professional and well done. Great service!

Personalized service - Sarah and Chelsea get to know us as people.

Great service and bike wipe down.

You are doing such an amazing job with social distancing! Staff are the best - friendly, knowledgeable and professional.

Very knowledgeable staff. Trek is a very good bike

Everything!

Friendly helpful shop! They did a great job getting my bike tuned up and ready to go and I really like my new tires. I also really appreciated the steps sanitizing my bike before giving it back to me, it eased some of the Covid-19 stress!

Quick response, went beyond getting me what I needed when I needed it.

personal and prompt attention whenever I am at a West Point store.

Like the email follow up with explanation of what was done

In order to be successful a company needs to have good products and good employees. The staff at West Point Cycles- Kerrisdale are exceptional, keep up the good work.

Responsive. Customer oriented. Remembers your name! Does Good work.

I thought the transaction very easily. Sara was accommodating and easy to work with. She knew her stuff and I was grateful for that. She gave suggestions for add on's but did not push me to buy anything I did not need.

Great customer service. Friendly staff. Quick turnaround. Reasonable price for the service. Definitely will recommend to others!

Yes. Excellent and professional service at West Point cycle.

Sara and Chris were amazing, esp during this challenging time

Very reliable and good prices. Also, during this pandemic, you accommodate schedules so people continue using your services. Thanks for that

Excellent service!

Quick and good...