Customer Testimonials

Very happy to deal with you and great service at the Kerrisdale store,,

Extremely fast service for my bike even during the busy day. Highly appreciate to getting the job done on the same day.

Good products. Staff is informative and helpful and patient with questions! Nice that you’re right by the greenway for trying out bikes!

Your staff are very helpful and knowledgeable

I purchased my new Trek bike at West Point Cycles a few months ago and am really pleased with it. I have over 2,400 km on it so far. West Point Cycles is my go to location whenever I need service or want accessories. They carry quality products and provide top notch service.

Helpful and courteous

Excellent customer service - friendly, fast and efficient.

Great customer service, very knowledgeable and no charge for some advise.

Good service. Knowledgeable staff.

The staff have always been great and honest with us. This instills trust in them and make me look to them as the first place I look to for cycling needs.

everyone is friendly; the products are high quality; great advice with no pressure; excellent bike sales maintenance service.

Great service allover!

I would not go anywhere else for bike-related products and service. Always personal service here.

In all my years of patronage at various West Point stores. Staff are always friendly and helpful. Great advice on recommending what service I needed as well as parts that are better value for the same performance as popular and often more expensive brands.

great

This was the best service on our bikes. Bob, the Manager is very welcoming and the
service we received before and after the service from Foster was EXCELLENT. He
showed and explained everything that needed to be done before the service and
confirmed what was done after the service. I rode my bike home and the servicing
that James provided was excellent.
We recommend West Point Grey Cycles at every opportunity.
As long time customers, we were very disappointed that we could not get in on the
promotion to have our bikes serviced. This is the second year this has happened
to us. On a $ 580 bill this would have been a nice saving.
I think you should reconsider how this promotion is offered.
Thank you Bob, Foster and James. First name removed and Becky.

25 years dealing with West Point Cycles and service and attitude have always been great.

Very friendly staff and they do everything they can to accommodate their customers.

Your knowledge and experience and the proximity of the shop to where I live.

Booking appointments.
Knowing an experienced Brompton bike technician is servicing our bikes. Tried someone not familiar with Bromptons just to change a rear flat and ended up coming to you to fine tune the job. Never again.
Tune up feels like our bikes are new again!
Friendly knowledgeable people working in the shop.
Appreciate being informed if something found on the bike that needs fixing/replacing.
Keep up the good work!

Friendly and personal

The standard service done was excellent. The bike is as good as new!

The staff is amazing and always very helpful…
Oh and I love my Trek Bike!

Really good service from Foster and Bob. Thank you very much.

Product selection was what we were looking for, both in bikes and accessories.
Service from Bob was excellent, he answered all our questions and gave us all the time needed to try road bikes.

Transparent pricing & good advice!

Bob and the guys helped a lot finding the Rodger parts for my bike! Really cool Service.

James went out of his way to restore my classic Offroad Toad to almost original condition. Other mechanics have tried and failed. James did it!

The young man I dealt with was very friendly and efficient.

The best! The absolute best!