Customer Testimonials

Friendly staff, do a good job, have most of the material or can get it rather fast, but service is sometimes on the slow side.

Great service. I ordered cycling shoes online and was there expecting only to pick up. I got a detailed explanation and demonstration on how the BOA lacing system works and the return policy.

Close at hand. Friendly employees. Knowledgeable

Foster was very friendly was able to answer all my questions and when beyond and help me with my bike in the car. Thank you

Friendly, close to my home. Excellent stock and service.

That you don’t just “sell” - but help your clients think things through

I really find Bob at your Kerrisdale store to be great. So thoughtful in helping me decided on what bike would be right for me

Store person was helpful with product knowledge and good selection at store.

Your staff is friendly and knowledgeable. They want to provide service and create happy customers more than they want to sell stuff that a person doesn't need.

Wonderful service. Best bike ever! We love our e-bikes and couldn’t recommend them more highly.

Great advice on my purchase of a new bike, great service when needed, excellent and full information on replacement of worn parts, all of these make me very happy to deal with West Point Cycle Kerrisdale.

The staff was very friendly and helpful

The staff were helpful and they had the product I wanted.

I've always had great service from staff with good product knowledge.

Your website made it easy to find what i wanted. Your customer service was spectacular.

Great customer service!

Great friendly and helpful staff. Solid reliable products.

I like the great customer service and quality bikes and accessories. WEST Point Cycles is now my go to place for anything bike related.

Staff are knowledgeable, helpful, and friendly. And information and services were provided in a timely manner, which is especially impressive during this Covid-19 pandemic.

Amazing service, knowledgeable and helpful sales, very friendly and professional, great safety protocol for Covid-19

Very helpful staff and variety of products.

prompt, thorough, great service

Very nice !

You know your bike stuff! And everyone is very friendly.

Great service and knowledge of products. Tim assisted us at the Kerrisdale store and he was really excellent with his customer service.

Knowledgeable, outstanding customer service.

Great service, thanks Tim and Sara!

Friendly, responsive service to find and fit the right bike for myself and wife. We did a test ride and all our questions were answered. It felt more like a friend helping then a sales interaction.

Responsive, knowledgable, helpful staff

The service was excellent. The people were great. Good value. Thanks

During these COVID times, I find shopping to be rather challenging and time consuming. Despite these challenges for both customer and store, West Point Cycles in Kerrisdale is making a valiant effort. My recent experience was rewarding in having a courteous and knowledgeable staff member find me a new helmet. Thank you!