Customer Testimonials

Very helpful useful info

Parts and service rates are most reasonable. Friendly and knowledgeable staff.

Friendly. Efficient

Helpful staff, pleasant atmosphere. I cycle a lot and they help keep my bikes running well.

Friendly service. Quality products.

Great service!

I've visited this location several times over the last week, each time having to join a fairly lengthy line to wait to speak to someone. When arriving at the front of the line, I was consistently met with a friendly and positive staff member who took the time to figure out not only my needs, but that of my 9 year old daughters as well. Hats off to the folks here during these challenging times

First name removed

For many years now, we have used West Point Cycles exclusively for all our cycling needs. Great customer service. For this purchase, I would like to send a shout-out to Hugh at the Kerrisdale location for his excellent customer service.

Great service - awesome staff

Tim was extremely helpful in helping us decide which bike best suited our needs. His experience, honesty, and patience (we had LOTS of questions!!) was very much appreciated!

When we picked up our bikes, we were also able to outfit them with all the necessary "accourements". It was great to have this "one-stop" shopping available.

Despite the challenges of surging demand for bikes, West Point was great in telling me exactly what to expect in terms of getting my bike serviced, including how much time it would take and the estimated cost for the work. They delivered exactly as promised. The personnel at the Kerrisdale location are outstanding and always have a friendly and professional manner in dealing with customers. I'm a fan and I'll be back.

good prices and selection

Very knowledgeable, courteous and timely service.

Great service and very helpful!

Great service. Took time to help us find bikes that were right for our kids.

Very Knowledgable and the product is ver good

Knowledgeable and fast

Very happy with the service provided (especially with the difficulties during COVID-19), and appreciate West Point Cycles installing the bike for met at a different location that was closer to my area for my online order.

Will definitely be back for upgrades/tunings

Reliable products and helpful staff!

Great staff! We were total newbies and they took the time and answered all our questions. The whole process was very relaxed and easy.

Knowledgeable, sincere and attentive staff, particularly under difficult Covid circumstances!

Go WP Go!

They are the best in the town. They are always my first choice.

I appreciated the knowledgeable staff that answered my questions as well as the excellent work done tuning up my bike.

Good quality service

We bought my daughter's bike at West Point and are supremely happy with the service. The service and the convenience of being close to our home were the deciding factor to take a closer look when it came to buying my own bike. So far my new bike is a joy to ride (I am not a hardcore road racer ..)

Service, expertise, advice - great trio.

Convenience

Tims is knowledgeable and understands our needs. We trust all his recommendations! All of our family members bikes are from him.

Courtesy

The owners are always on sight ensuring that the customers are well taken care of. They have a great selection of bikes for all ages and all abilities. One stop shopping for all your riding needs. I like the fact you can roll your bike in for minor repairs and they will do everything possible to fix it right then and there. If not, they have quick turnaround time on their bike repairs.