Customer Testimonials

Good service

The people that work in the store are knowledgeable and very helpful.

I appreciate the estimated date of completion which is very accurate. I also like the friendly staff who are happy to address my questions no matter how stupid they sound.

Bob tracked me down to make sure I got my deposit back. That feels good. My son's new bike is fantastic. Thanks for the help getting him set up on the right size bike!

I’ve been a customer since 1989/1990 with my first Rocky Mountain bike! The service is alway knowledgeable, professional & they never try to over sell!
I’ve since bought many bikes for my family & children to now Adult kids!
Thank you for always looking out for our safety over sale!
Continue many more years of success!

Helen

I was in need of a new bike helmet and was very pleased with the explanation I received on helmet technology and safety aspects.

Very happy with the helmet I bought and would shop here again,

Margaret

Great personal service today from Foster. Thanks Foster!

I like the helpful, knowledgable, cheerful staff. That's the overwhelmingly important thing. It's why I support the store.

Friendly and knowledgeable service that I can rely on.

My husband and I bought 2 gravel bikes last year from Bob. He was very knowledgeable about the options available to us, very easy going and fun to work with. It's the after service that really stands out - any issues you just drop in and they are fixed. AND you get a free deluxe tune up after a year. Highly recommend.
Jacqueline and Scott

Always friendly, despite being very busy sometimes, and very fair.

Very happy to deal with you and great service at the Kerrisdale store,,

Extremely fast service for my bike even during the busy day. Highly appreciate to getting the job done on the same day.

Good products. Staff is informative and helpful and patient with questions! Nice that you’re right by the greenway for trying out bikes!

Your staff are very helpful and knowledgeable

I purchased my new Trek bike at West Point Cycles a few months ago and am really pleased with it. I have over 2,400 km on it so far. West Point Cycles is my go to location whenever I need service or want accessories. They carry quality products and provide top notch service.

Helpful and courteous

Excellent customer service - friendly, fast and efficient.

Great customer service, very knowledgeable and no charge for some advise.

Good service. Knowledgeable staff.

The staff have always been great and honest with us. This instills trust in them and make me look to them as the first place I look to for cycling needs.

everyone is friendly; the products are high quality; great advice with no pressure; excellent bike sales maintenance service.

Great service allover!

I would not go anywhere else for bike-related products and service. Always personal service here.

In all my years of patronage at various West Point stores. Staff are always friendly and helpful. Great advice on recommending what service I needed as well as parts that are better value for the same performance as popular and often more expensive brands.

great

This was the best service on our bikes. Bob, the Manager is very welcoming and the
service we received before and after the service from Foster was EXCELLENT. He
showed and explained everything that needed to be done before the service and
confirmed what was done after the service. I rode my bike home and the servicing
that James provided was excellent.
We recommend West Point Grey Cycles at every opportunity.
As long time customers, we were very disappointed that we could not get in on the
promotion to have our bikes serviced. This is the second year this has happened
to us. On a $ 580 bill this would have been a nice saving.
I think you should reconsider how this promotion is offered.
Thank you Bob, Foster and James. First name removed and Becky.

25 years dealing with West Point Cycles and service and attitude have always been great.

Very friendly staff and they do everything they can to accommodate their customers.

Your knowledge and experience and the proximity of the shop to where I live.