Customer Testimonials

Fantastic service from Bob at Kerrisdale location. We were also very impressed how quickly the Trek Hybrid arrived, as it was a birthday gift.
Will definitely recommend West Point Cycles!

reasonably well stocked kerrisdale store with the helmet I wanted. Nice to not have to order online or go to store further away. Nobody else seems to have helmets in stock at present

Service. In the neighbourhood. Thanks!

customer service is always courteous and friendly...

Loacal. Friendly. Genuine

Very quick, friendly service of e-bike fault from James got me riding again the next day.

Thanks for fixing my pannier on the spot! That was very kind of you.

Knowledable friendly staff.

Always friendly and knowledgeable.

Friendly, knowledgeable

knowledgable and friendly

Friendly, willing to chat and joke even when busy.

Good service

The people that work in the store are knowledgeable and very helpful.

I appreciate the estimated date of completion which is very accurate. I also like the friendly staff who are happy to address my questions no matter how stupid they sound.

Bob tracked me down to make sure I got my deposit back. That feels good. My son's new bike is fantastic. Thanks for the help getting him set up on the right size bike!

I’ve been a customer since 1989/1990 with my first Rocky Mountain bike! The service is alway knowledgeable, professional & they never try to over sell!
I’ve since bought many bikes for my family & children to now Adult kids!
Thank you for always looking out for our safety over sale!
Continue many more years of success!

Helen

I was in need of a new bike helmet and was very pleased with the explanation I received on helmet technology and safety aspects.

Very happy with the helmet I bought and would shop here again,

Margaret

Great personal service today from Foster. Thanks Foster!

I like the helpful, knowledgable, cheerful staff. That's the overwhelmingly important thing. It's why I support the store.

Friendly and knowledgeable service that I can rely on.

My husband and I bought 2 gravel bikes last year from Bob. He was very knowledgeable about the options available to us, very easy going and fun to work with. It's the after service that really stands out - any issues you just drop in and they are fixed. AND you get a free deluxe tune up after a year. Highly recommend.
Jacqueline and Scott

Always friendly, despite being very busy sometimes, and very fair.

Very happy to deal with you and great service at the Kerrisdale store,,

Extremely fast service for my bike even during the busy day. Highly appreciate to getting the job done on the same day.

Good products. Staff is informative and helpful and patient with questions! Nice that you’re right by the greenway for trying out bikes!

Your staff are very helpful and knowledgeable

I purchased my new Trek bike at West Point Cycles a few months ago and am really pleased with it. I have over 2,400 km on it so far. West Point Cycles is my go to location whenever I need service or want accessories. They carry quality products and provide top notch service.

Helpful and courteous

Excellent customer service - friendly, fast and efficient.