Customer Testimonials

Customer service, not overpriced

Excellent, knowledgeable sales and service.

I really appreciate the fact that West Point cycles are willing to order an particular item that they do not carry. As long as they carry the Product line . I also appreciate the fact that West Point cycle will do a price match, as long as the customer can provide proof ( paper ad, or website).

Great service. Dropped in to get help with a flat. Got good and prompt service. Also had a bike cleaned up and put in working order again. Great job.

Very friendly staff

Having been a regular customer of West Point Cycles for more than 30 years, I've always been extremely satisfied with both the quality of their repairs and their great customer service.

high quality products
make good recommendations
competent and knowledgeable staff, polite
bike servicing always good -- they stand by their work
understand needs of "older" cyclists
have been a customer for more than 10 year

Friendly, professional, helpful

A wonderful place for service. They prepare you ahead of the job for the price, no hidden costs.very friendly service. Professional and knowledgeable about their bikes!

We are very impressed with the prompt, professional and friendly service recently received at your Kerrisdale location. Without an appointment I brought my Trek Verve in for some brake servicing and the staff dealt with it on the spot. As I had come in from Richmond I appreciated not having to leave my bike for pick-up at a later date.

Many thanks

Product knowledge

Wonderful service, knowledgeable staff, great location

Great service. Fast!

Great friendly helpful service!

Friendly, competent, responsive

You had what I need in stock. Good and friendly advice, nice neighbourhood bikeshop "feel"

First class and staff very polite and helpful

Friendly and knowledgeable staff. Keep detailed record of bike info which is very helpful.

My family has been a long-time customer of West Point cycles. I would not go anywhere else for my cycling needs.

Very knowledgeable

Execellent customer oriented service.

Tim was fantastic at answering my questions and setting me up with the right gear. He explained the value of every item in depth and helped me find the best thing for my needs at my price point. I came in for a small adjustment (my bungee cord snapped and tangled in my brakes) and left plenty satisfied with much sturdier storage options.

Services offered by Tim was exceptional. He was not only very knowledgeable and effective but also very patient with me as a new bike rider. He managed to get me a good helmet that I really like at the end...

The customer service is very personalized and very knowledgeable staff

They were very helpful and replaced my flat within the half hour. I could not have asked for more... Danny

Competitive prices, knowledgeable and helpful staff … and knowing that my bike was worked on by a pro
Dennis

Very friendly, informative, got the feeling they wanted me to enjoy cycling not just sell me products.
Very enjoyable and non intimidating experience!

quick turnaround, fair price

Very friendly service

Great service! We came in to buy a new bike for our son.
Oliver interpreted what we needed, showed us our options and we got exactly what we wanted. It was an absolute pleasure. Thank you!