Customer Testimonials

I had a problem with my bike and the staff were responsive, patient and they fixed the problem

Staff are very professional and knowledgeable!

friendly service

Your staff on Saturday last was both civil and helpful

I always find staff very helpful (great advice is provided) and whenever I’ve had you tune up my bike, it’s come back a pleasure to ride :)

The staff are knowledgeable, friendly and competent. They recommended a bike that I am more than ecstatic with and have given me tips and tricks and lots of patience to give me the confidence and joy to go out onto the crazy streets of Vancouver.

Whether it was Bob, Nolan, John or Jasper they’ve made me feel like their favourite customer even when I may have been the most annoying one.

I have enjoyed the great service and knowledgeable sales staff for years. I am a huge fan of Trek bikes and West Point has really gone the distance for me many times.

The fellow who helped us at the store was very friendly and did not try to upsell us.

Good helpful staff. Convenient.

Friendly and knowlegeable staff.

Very helpful staff.

Friendly, reliable, great service and reasonably priced. I would certainly recommend them.

Great service and communication for my on-line order.

I came from out of town to look at a bicycle that was for sale. Communication and service was excellent. They went out of their way to help me and to make my experience enjoyable

Friendly and knowledgeable service!

They had exactly what I needed at a good price. Friendly sales team.

Very thorough examination of my bike when I brought it in for servicing.
Quick turnaround time and as quoted.

Quick, straightforward services. Folks are always happy to help.

Staff have been most helpful in answering questions, even if I do not end up buying anything

Helpful

professional, quick and on time and reasonably priced.

Service was great. Knowledgeable staff.

Friendly professional staff. They deliver service when they say they will.

Professional and friendly staff, fair prices. Service work is always top quality.

clerk was knowledgeable and courteous
Enthusiastic about bikes

I trust your service technicians to keep my e-bike in good repair. Thanks to all your team.
Lorna

Prompt service.
Through explanation of service required.
No promotion of unnecessary service.

Knowledgeable and friendly staff.

Friendly, knowledgeable staff. Good pricing. Bike service is good, too.

quick response and service