Customer Testimonials

The staff was very good, helpful and efficient for review of bike when brought in for a service, the actual tune up work and a small problem on bike pick up.
I am very glad that work was suggested to me when bike was brought in that I had not planned on doing.

.....Thanks for doing this Good Work!- really happy with my Bicycle Service, and the Store, and all

glad to support,
Shlomo

Thorough
Dependable
Polite
Honest
Trustworthy
Like the booking of appointments

Needed to replace front & rear bike lights. My request was quickly filled, options presented, and I left with brand new LED lights.

Friendly, knowledgeable service.

The staff are very nice, helpful, knowledgeable and friendly. I highly recommend purchasing from them. We have purchased several bikes from them and haven’t been disappointed!

Okay to share comment, but not my name.

Excellent service. Staff actually takes time to explain things properly and that means alot with the price of bikes and parts nowadays. The only issue I have with this store is that no one ever seems to answer the phones (EVER) and that is annoying for those of us that live far from the store and want to check inventory or ask questions at that store. Recently I had to call their sister store on West 10th for them to confirm inventory at that store in kerrisdale - which is ironic and ridiculous. This has been an issue for the past three years and something should be done about it.

Knowledgeable and helpful staff

Absolutely the best bike shop in town. I needed repairs to my ride and they were able to squeeze me in and above all, make it affordable. No price gauging here!!!

I like your customer service a lot .

I'm so happy shopping at this store,Great service! I will come back again.😊

It’s wonderful Service I received at West Point Cycles Kerrisdale.
I’ve been one of their customers for at least 20 years or more, and I’m very satisfied with their professionalism!!

Thank you!

Ernest

Customer service, not overpriced

Excellent, knowledgeable sales and service.

I really appreciate the fact that West Point cycles are willing to order an particular item that they do not carry. As long as they carry the Product line . I also appreciate the fact that West Point cycle will do a price match, as long as the customer can provide proof ( paper ad, or website).

Great service. Dropped in to get help with a flat. Got good and prompt service. Also had a bike cleaned up and put in working order again. Great job.

Very friendly staff

Having been a regular customer of West Point Cycles for more than 30 years, I've always been extremely satisfied with both the quality of their repairs and their great customer service.

high quality products
make good recommendations
competent and knowledgeable staff, polite
bike servicing always good -- they stand by their work
understand needs of "older" cyclists
have been a customer for more than 10 year

Friendly, professional, helpful

A wonderful place for service. They prepare you ahead of the job for the price, no hidden costs.very friendly service. Professional and knowledgeable about their bikes!

We are very impressed with the prompt, professional and friendly service recently received at your Kerrisdale location. Without an appointment I brought my Trek Verve in for some brake servicing and the staff dealt with it on the spot. As I had come in from Richmond I appreciated not having to leave my bike for pick-up at a later date.

Many thanks

Product knowledge

Wonderful service, knowledgeable staff, great location

Great service. Fast!

Great friendly helpful service!

Friendly, competent, responsive

You had what I need in stock. Good and friendly advice, nice neighbourhood bikeshop "feel"

First class and staff very polite and helpful

Friendly and knowledgeable staff. Keep detailed record of bike info which is very helpful.