Customer Testimonials

Fast reliable service.
Very friendly and accommodating staff.

Friendly staff , very helpful , excellent service

Friendly and prompt service.
I would like to know if it's possible to purchase a tool to take off a wheel when I have a puncture. The kit for the Trek bike costs $40 and I only need the one item.
Name removed

Friendly and helpful staff. I felt very comfortable as a newbie E - cyclist asking questions and everyone took the time to answer and make very good suggestions.

Fast turnaround but most important went over things with me first and then did a great job and the bike came back in pristine condition

I was pleased that the technician was able to repair my brake quickly and correctly in spite of the fact that it was an e-bike that you do not carry/in your inventory. The last technician was unwilling even to look at this bike as it was not a bike that is in your inventory-this technician was helpful and willing to do the adjustment as he said the brake cable is standard on most bikes and there is not much difference between the manufacturers. It is good to have a local shop to do minor adjustments as the nearest VanMoof service centre is in Seattle. Often it is just a minor issue-or tires etc.

The sales and service are great. The only problem I have is that no one EVER answers the phone. This has been a problem since Covid and to this day No one EVER will pick up the phone which is annoying for customers such as ourselves who come all the way from South Delta and sometimes need to check on stock or ask other questions - forcing us to drive for an hour and a half round trip plus gas cost. Please get your associates to start providing the custmer service that is required.
Thanks!

.....Real glad tohave this excellent Bicycle Shop in the Neighbourhood- Thanks!

Friendly staff and free shipping to stores.

It was easy to book a time and service is excellent. Our bikes look brand new!

Well chosen and supported esp. in apparel.

Friendly
Pleasant
Bike repaired on time

The BEST staff !!!

We have gone to WPGC’s since we purchased our bikes.
The service has always been very good.
James did an excellent job servicing our bikes.
Bob, the manager, was most helpful in checking
us in and Fiona when we picked up our bikes.
All in all, very pleased with the service we received.
Thank you.

Even in all the shortages in the past few years, you’ve always had what I needed in stock

Friendly and knowledgeable staff who effectively communicate service needs/requirements and options.

The friendly personalized service.
The staff go out of their way to help and find a solution.
The quality and warranty of the products.

Like making appointments. Realistic times given for work to be done on bike. Good communication via phone and email. Honest opinions of bike necessities. We trust the technicians. Have never had a problem dealing with you. Helpful loading up a bike if parking not available.

I like the online confirmation that the service work is completed. All of the dealings that I have with staff have been good. They are knowlegeable and friendly.

Great bicycle service and friendly staff.

great service!

Really friendly staff at all locations I've been to!!! And I was able to get a product price matched, which was great.

Good selections.

Friendly and helpful staff! Excellent products! What a pleasant experience for me and my bike!

Best service and staff in town!

Neighbour store is close to my home, staff is super helpful and friendly

Friendly help from staff.

Personal service!!
Appreciate Bobs recent help!
Thanks !

Friendly & knowledgeable with advice that you can trust.

Great and very knowledgeable staff.