West Point Cycles - Kerrisdale
6069 West Boulevard
Vancouver
BC V6M 3X2
Canada

Customer Testimonials

Report a concern   June 21, 2023 — Rated 9 out of 10 by J.C. West Point Cycles - Kerrisdale
What do you like about our products and services?

Good service!

Report a concern   June 19, 2023 — Rated 10 out of 10 by Don Lindsay West Point Cycles - Kerrisdale
What do you like about our products and services?

Great service!

Report a concern   June 15, 2023 — Rated 10 out of 10 by Nancy Ross West Point Cycles - Kerrisdale
What do you like about our products and services?

I got a lot of wonderful help and sales staff are funny!

Report a concern   June 15, 2023 — Rated 9 out of 10 by B.H. West Point Cycles - Kerrisdale
What do you like about our products and services?

Good communication advising of later pick up date due to staffing shortage. Reasonable cost. Location. Cleaning of bike was a nice touch.

Report a concern   June 15, 2023 — Rated 10 out of 10 by R.B. West Point Cycles - Kerrisdale
What do you like about our products and services?

Friendly staff with quick turnaround on repair.
Is it possible to purchase an individual key for the front and back wheels, so I can do my own puncture repairs? I bought the Trek at your store and it had been a demo, so I didn't get any keys and I only need the one, rather than a set
Name removed

Report a concern   June 12, 2023 — Rated 10 out of 10 by P.L. West Point Cycles - Kerrisdale
What do you like about our products and services?

Friendly, helpful, responsive, knowledgeable

Report a concern   June 10, 2023 — Rated 10 out of 10 by A.M.C. West Point Cycles - Kerrisdale
What do you like about our products and services?

Always helpful and pleasant service.

Report a concern   June 10, 2023 — Rated 10 out of 10 by S.L. West Point Cycles - Kerrisdale
What do you like about our products and services?

Always friendly knowledgeable staff!

Report a concern   June 9, 2023 — Rated 10 out of 10 by S.C. West Point Cycles - Kerrisdale
What do you like about our products and services?

You guys are great! Easy and speedy service. The only thing that I found a bit frustrating was trying to connect via the phone. Half the time the phone just rang through and I couldn't get a hold of someone. I know it's a small business though so understand that there might not be staff available to pick up. But still, that's the only thing that could improve I guess. Thanks!

Report a concern   June 7, 2023 — Rated 10 out of 10 by C.M. West Point Cycles - Kerrisdale
What do you like about our products and services?

Customer service is fantastic. Bikes are great quality also. Thanks

Report a concern   June 5, 2023 — Rated 10 out of 10 by John Bennett West Point Cycles - Kerrisdale
What do you like about our products and services?

Service was done on time at a reasonable price. Knowledgeable service people, friendly and courteous.

Report a concern   June 5, 2023 — Rated 9 out of 10 by E.S. West Point Cycles - Kerrisdale
What do you like about our products and services?

Helpful staff
Always taking care of my needs for my bikes

Report a concern   June 3, 2023 — Rated 10 out of 10 by Brian Latimer West Point Cycles - Kerrisdale
What do you like about our products and services?

Prompt service and quick turn around

Report a concern   June 3, 2023 — Rated 10 out of 10 by K.F. West Point Cycles - Kerrisdale
What do you like about our products and services?

Great service. Always have the parts or can get the parts

Report a concern   June 3, 2023 — Rated 10 out of 10 by Jane Sproul West Point Cycles - Kerrisdale
What do you like about our products and services?

The staff are very helpful and my bike was ready for pickup on time. They did a great job on the tuneup .

Report a concern   June 3, 2023 — Rated 10 out of 10 by Fiona Black West Point Cycles - Kerrisdale
What do you like about our products and services?

Service was excellent

Report a concern   June 1, 2023 — Rated 10 out of 10 by J.M. West Point Cycles - Kerrisdale
What do you like about our products and services?

Great service & friendly knowledgeable staff!

Report a concern   May 31, 2023 — Rated 10 out of 10 by S.M. West Point Cycles - Kerrisdale
What do you like about our products and services?

Exceptional service and coordination with other two shops to ensure inventory was fully explored across multiple product lines. Honest advice, lots of trust and friendly service as always.

Report a concern   May 29, 2023 — Rated 10 out of 10 by Hoda Abougareeb West Point Cycles - Kerrisdale
What do you like about our products and services?

The products are high quality and the service is very good. Everyone is very helpful, accommodating and friendly.

Report a concern   May 27, 2023 — Rated 9 out of 10 by I.H. West Point Cycles - Kerrisdale
What do you like about our products and services?

Service was good - friendly and helpful

Report a concern   May 27, 2023 — Rated 10 out of 10 by D.K. West Point Cycles - Kerrisdale
What do you like about our products and services?

Friendly & knowledgeable staff

Bob & Fiona were amazing and I appreciated the summary email from James before picking up my bikes

Report a concern   May 27, 2023 — Rated 10 out of 10 by L.A. West Point Cycles - Kerrisdale
What do you like about our products and services?

The service is always friendly and polite. When something goes wrong they take responsibility and make sure the customer is completely satisfied.

Report a concern   May 27, 2023 — Rated 10 out of 10 by Patrick Von Hahn West Point Cycles - Kerrisdale
What do you like about our products and services?

The willingness to service all bicycle makes

Report a concern   May 23, 2023 — Rated 10 out of 10 by C.N. West Point Cycles - Kerrisdale
What do you like about our products and services?

Trek/Bontrager products are high quality and dependable. Very knowledgeable staff that are willing to help all levels of cyclists.

Report a concern   May 21, 2023 — Rated 10 out of 10 by Jim Rogers West Point Cycles - Kerrisdale
What do you like about our products and services?

Bob was very thorough in determining the work I needed done on both my bike (a lot) and my wife’s (none) ; gave me a detailed invoice when I picked up my bike.
The bikes were ready when promised.

Report a concern   May 19, 2023 — Rated 10 out of 10 by Derek Rockall West Point Cycles - Kerrisdale
What do you like about our products and services?

Best staff around!

Report a concern   May 19, 2023 — Rated 10 out of 10 by Howard Milne West Point Cycles - Kerrisdale
What do you like about our products and services?

freindly,perfect,fast service

Report a concern   May 17, 2023 — Rated 10 out of 10 by E.S. West Point Cycles - Kerrisdale
What do you like about our products and services?

customer service..its always the best..10/10

Report a concern   May 14, 2023 — Rated 10 out of 10 by J.W. West Point Cycles - Kerrisdale
What do you like about our products and services?

Great staff. Fair prices for repair. Quick turnaround.

Report a concern   May 14, 2023 — Rated 9 out of 10 by M.W. West Point Cycles - Kerrisdale
What do you like about our products and services?

Friendly, professional staff. Came in with my bicycle and had the problem assessed within 10 min. Bicycle was repaired within 2 days.


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