Customer Testimonials

Friendly staff. They are not pushing sale,but trying to help.

Very good customer service and staff

Staff are knowledgeable, friendly and very helpful.
Variety of products.

Outstanding service from floor staff truly above and beyond!

I was very pleased with the service on my flat tire today, thank you Kerrisdale West Point Cycle

Bob is very friendly and knowledgeable and every time I go the mechanical service is great.

Great bike support service. My tune-up was great.

Carring service.

Great Service. Replaced a defective bike. No problem.
Bob is a great rep for store!

Great service, reasonable prices

Courtuous service staff. Thanks

Fast, reliable, courteous and affordable. Nolan is great!

Good service and provide good advice

Good selection
Helpful enthusiastic

Good customer Service.Polite and friendly

Great service and very knowledgeable staff!

Knowledgeable service!

I purchased a Trek +3 Verve e-bike July 2023. West Point provides a free service at one year. The service went well and I got my bike back in 2 days. Very efficient service and friendly knowledgeable positive staff.
The free servicing at 1 year is a real treat.I I highly recommend West Point Cycle.

Knowledgeable staff who provide clear concise answer, explain the options available without trying to up sell you.

Very informative staff.

Fix done quickly and professionally. Thanks!

The customer service is always great any time I've shopped there.
The people are very knowledgeable about their products.
It's nice to have a bike store in the neighbourhood.
I was actually thinking after I shopped there yesterday, how nice it was to have friendly and good customer service :)

Customer service was amazing, Jasper was so great to deal with Highly recommend West Point Cycles in Kerrisdale.

The sales rep was very friendly on the phone and also in person- personable, patient.

I was looking for a random SRAM battery. Jasper answered the phone and quickly found and held the item for me. I’m grateful for the convenient location and friendly service

Really great service with a smile. Turnaround faster than expected.

Friendly, very supportive and get the job done!

Great service, quick turnaround, very competent staff and good value. I never even think twice about going anywhere else.

Thanks, had the wheel and front derailleur I needed in stk

Please, as promised and for my records/warranty, send the receipt for my Smith bike helmet bought at your w10 store this afternoon: Email address removed