Customer Testimonials

Trustworthy advice

Always great service. Could use a bit more variety in larger sizes for clothing

Convenient location, friendly and competent staff

Service

Pleasant customer service

Excellent tine up and report back on future issues.
Staff friendly and helpful.

I am very impressed with the service that I received when I brought my bicycle in for brake servicing a couple of days ago. The staff is very friendly and the service is very professional. I would not hesitate to recommend the services that you offer to my friends and associates.

Friendly and helpful staff.

Excellent bicycle repair and maintenance

Knowledgeable staff that provide excellent service with no up selling.

Friendly and knowledgeable

I went 10 minutes before closing. Staffs are being really helpful, friendly, and in no mean trying to rush us at anll. Awesome bike store!

You have always been able to help me with my cycling issues

My local bike shop! I wouldn't get anywhere without you!

Have now bought 3 bikes from West Point. What else can I say.

ALWAYS A POSITIVE EXPERIENCE

Staff are attentive, positive, and could answer all my questions . They helped with lights, shoes, bike rack, pump, computer hand ware questions and got me out on a test ride to find the right size all in 30 minutes. Efficient service.

Very friendly & professional without being too pushy

The knowledgeable staff and range of products...

I have purchased a number of bikes at West Point over the years as well as having my bikes serviced from time to time. The staff are always knowledgeable and friendly. My most recent visit was for my eBike servicing, which was completed quickly; my bike feels and runs like new. But this rating is also for the Kerrisdale store manager Bob who went to great lengths so solve a missing store credit that didn't show up in the system. It is simply fantastic customer service that you don't get very often in retail stores. Thank you!

Great service.

fast, dependable service for the last .... 15 years or more...
I hope you can stay in the neighbourhood.
Ph.

Convenient, knowledgeable staff. Not a bad selection for a small store

Very thorough servicing bicycles.
Very positive communication about the work to be done.
Very fair prices for parts.

Professional service,
Reasonable price,
But if having more discount or benefits for loyalty customers would be very much appreciated.

Great sale price on wet weather clothing and great service

Always receive prompt, professional, knowledgible services.

Have complete confidence in the staff that they
1. understand what service need is required to maintain and prolong the bike's life span; and,
2. won't up sell on features or services that are not required.

Trek offers bikes that span the full range of the family's bike riding capabilities and make bike riding an enjoyable activity on a sustained basis.

The staff understands the types of bike rides and recommends bikes that support tose types of rides. They take the time to discuss the various options, answer your questions, and never exert any pressure to buy.

Very easy to deal with
Delivered on time
Convenient location

Fabulous bikes!! Great selection of bike items!! James was fantastic!!

Staff are very knowledgeable and helpful. They listen well and aren’t pushy about selling products in the store. My recent ebike purchase with them was effortless on my part and comprehensive on theirs.. Everything including registering my new bike for it’s warranty was taken care of. I will definitely chat about West Point Cycles with my fellow cycling club people. Thank-you for everything.