Customer Testimonials

very helpful staff, good range of products.

The staff (all four who helped me out on my four visits) were very helpful! If something wasn't quite right, they made an extra effort to see if they had any alternatives. It didn't feel like they were just trying to sell me expensive stuff.

Friendly, knowledgeable staff.

Best to go at this time of year when you are not so busy. I was there in the summer and the days wait for service was silly. The downside of popularity. Will be even worse now that the shop at the top of the hill has closed down. Your price for service was good, even very good.

Friendly and knowledgeable staff.

I found the bike technician very helpful. I liked that he didn’t pressure me into buying more expensive tires than I needed. My bike was ready right on time

Excellent customer service and excellent servicing of our bikes.

Very friendly and approachable. Nothing pretentious.

excellent service

Friendly knowledgeable staff, great service

Friendly, knowledgeable staff. Good selection of bikes and accessories, good location

I trust your shop and I’m particular of the bike shops I go to.

Clean, bright, organized space with varied selection.

Friendly, helpful, knowledgeable staff.

Well-equipped technician's shop, have always had the spare parts I needed.

I have seen many shops come and go over the last 20+ years, but I have always been able to rely on West Point Cycles.

Courteous & knowledgeable staff. Good product inventory.

After suffering a negative and non productive experience at a competitor's shop, I turned to West Point. Matt, Jan and all staff were courteous and respectful. Jeff the technician repaired my Shimano powered Evo Fastway 7.0. Jeff listened to what I had to tell him about the bike's issues and repaired the bike, no B.S., no ego's to deal with. When the work was completed, I was given a written record of the repairs and billed a fair price for services rendered. The overall experience left me with the feeling that I was dealing with cyclists. Five Stars! I can't recommend West Point more highly for repairs.

First name removed L.

Friendly, convenient, no pressure to buy

Friendly and helpful staff!

Excellent customer service! Though it feels off to even use that term, as WPC seems more like a group of cyclist peers who help hook you up with what you're looking for, rather than a business aiming to maintain/grow their customer base. Reading that over, it sounds pretty Hallmark-y - yet it's true :)

Thanks Geoff, perfectly tuned bike now....

Foster was so good with daughter and helping her buy a helmet

Jessica greeted me well, was very helpful.
Immediate service to fix a flat tire is much appreciated

Attentive service, work hard to satisfy your needs, always helpful, no pressure selling, knowledgeable

Very knowledgeable and friendly staff !

Very knowledgeable, very prompt and most attractive!!.

Great staff. Very patient with al my numerous questions. Great products as well. Also very knowledgeable with biking products and conditions.
Thanks West point!

The knowledge and approachability of your staff. Broad and competitive products. Real genuine service of bicycles. And that’s just for starters!

Good advice especially on road bikee

I like the personalized care you provide, and that you never roll your eyes when I come in with a question (at least not in front of me, ha.)

knowledgeable and pleasant staff. Reasonable product selection for size of store.

The massive discount Sarah gives me when I throw shade at Tim ...