Customer Testimonials

product knowledge, good customer service

Helpful servicing, didn’t try to up-sell

Super thorough explanation of any problem. Prompt service and friendly helpful staf.

Great repair work! Kept me in the loop, completed the work quickly! No complains at all!

you made my wheels more round and my gears spin easier. What else is there to say?

Excellent customer service despite a very busy store.
My new bike was ready quickly for me to pick up.
Will definitely recommend the shop!

Everything!

Very knowledgeable staff.

Have had a good experience working with Matt and the service team there.

I am so glad you sent me this survey because I wanted to tell you how happy I was with the service on my bike. My bike feels like new - I love it. It was cleaned and everything was in tip-top shape on my ride home from the store. I was so very happy because I love my bike. It is a good fiend and I have had other services on it and so I know this one was outstanding and I will definitely keep returning to your store and recommending you to others. In fact, I already have done so and my good friend bought his Trek from you. The customer service was outstanding. I love how you can book the bike in for the day and know you will get it back at the end of the day. And I felt I could truly trust there person who assessed the bike that they would only do what was necessary rather than replace things not fully worn out to add to my expense.
Way to go West Point Cycles.

Very friendly and knowledgeable staff.
The mechanics always do a great job fixing my bike!

Very capable, friendly and helpful store lead salesperson.

Matt provided an exceptional experience
He is very courteous professional and has an extensive amount of knowledge all contributing to a very pleasant experience

His personal touch is to be commended
I did also speak with the bike technician who was also very helpful and knowledgeable and again provided a great experience

My bike is riding well today and I'm very pleased to get it back so quickly

In preferring bike transportation/ dependence it was great they accommodated my need so quickly.

The people and the service.

Great staff. Smart, knowlegable, friendly and I feel like they care and go the extra mile.

Friendly knowledgable staff

I am a huge fan of West Point Cycles. The staff are knowledgeable and friendly, the service is grand and the products are first rate. I would recommend this shop to anyone who rides a bike in Vancouver.

Staff

Good staff, decent gear for Trek bikes.

After sales service

Great products and services and everything is backed up by excellent staff! When we have had the occasional issue after a service, we were treated very well and all was sorted out quickly. I never hesitate to recommend West Point Cycle to others.

I have had only positive experiences at the store, both when making purchases and also when issues arose with those purchases. Staff have universally been very friendly, knowledgable and helpful.

Professional service, excellent communication, friendly and knowledgable staff

Great selections and generally knowledgeable staff.

people know what they are selling and genuinely interested

Great service, friendly and kind staff! No matter what your knowledge is I felt respected!

Friendly staff and excellent service.

Great service for my bike and great selection of bikes and accessories.

Customer service is always / reliably fantastic!!!

Computer system that tracks repairs for my multiple bikes is very efficient, including emailed work orders and texts to confirm work is done!

A great selection of bikes and accessories. Great sales team. A great store with people who are passionate and care about bikes.