Customer Testimonials

Very helpful staff

Really great staff team - the customer service ethos starts at the top and is apparent at every level. Management know every long-term customer's bikes and needs, frontline staff are unfailingly polite and helpful, and the mechanics do great work. All staff go above and beyond to ensure the best experience.

good customer service. Knowledgeable staff.

Knowledgable friendly staff. Great place for bikes, repairs and accessories.

Great service

High quality gear and accessories, along with excellent customer service.

Best staff, good products, great service

Looks like you did a very good job

great service, very fair, explained things well, no high pressure up-selling

Service reps give honest opinions. Say if something too dangerous to ride, something that may last awhile but should be replaced something ok and will last awhile. Never thought something was suggested just to make money. Bike always rides great after service and if something dies feel a bit off always fixed without extra charge

Quick and reliable

Amazing and **WONDERFULLY FRIENDLY staff!! :))

Friendliest, over the top willingness to help, even if they don’t make money. You feel comfortable going in there and getting the right advice even if it’s not to their benefit.

Service was really great!
I was looking for spoke lights and there was very limited selection.

Your mechanic did some great sleuthing to find new headset bearings, for me and as a bonus, they were in stock.

Helpful staff.

Very professional, work done as requested and on time or early. Thank you.

Dan was absolutely amazing. He took the time to answer all of my questions, walked me through all of my options and even set up my trainer for me (with a rear wheel release demo) and placed it in my car!!!

I had previously gone to another bike store and they showed me the most expensive trainer and wanted to demo zwift for me. They asked me no questions!!!!

I will go to west point for all my future needs.

I can't thank Dan enough for the time he spent with me. Amazing service!!!!

Honest and very customer oriented

Full explanation of bike service. Knowledgeable scan and recommendations made on the spot. Work completed as stated and great communication. The bike is riding better than ever!!

West 10th store is particularly welcoming/ open. We are totally drawn to go there even if it’s a little further from our house. Staff is super friendly and knowledgeable!

YOu give priority to bike commuters which is great - you can fix bikes really fast so I get it back before the end of the work day!

Great service...very attentive

very competent staff, no hardsell to spend more money than necessary

Staff very friendly and knowledgeable.

The service at the W10th WPC is just amazing. Every retailer should spend a few hours in there to see what great customer experiences they deliver.

I asked for a special order of a product. The price was reasonable, the staff communicated well, and it arrived quickly and I was notified right away.

Speedy and affordable

I love the service, friendly knowledgeable staff and competitive pricing.- my only complaint is the Trek-centric products. It would be great to have other options in store.

Prompt service, clear communication, got exactly what I paid for, very pleasant interactions with staff.