- Phone: 604-224-3536
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Customer Testimonials
Prompt response and goods available when promised
Your staff do no make me feel insecure about my limited bike knowledge. I love supporting a local business.
Friendly knowledgeable staff - have been frequenting your shop for over 20 years. Love that you are in the neighbourhood, love that you provide excellent service and staff are so friendly, and do not push sales. They recommend what is absolutely needed and listen to you.........thank you, C.
Everything was awesome
Excellent customer service as always.
Helpful friendly staff
Consistently excellent service. I take all my bikes here to be serviced even though I didn’t buy any of them there. Also shop there for accessories, bike components, and nutrition. Highly recommend!
Kind, friendly staff that really seem to know bikes
Staff are knowledgeable about the products and helped us make the best choices. Very friendly and polite, and explained things clearly. They took their time so we didn't feel rushed.
Very helpful staff member.
Staff are very helpful and accommodating
Quickly delivery. Looks well packaged. Still have to install it
Nice People, good work
Knowledge and personal touch.
Great quick service
Good service, friendly staff, reasonable prices
Good expertise and advice. I have my bike serviced regularly at West Point and have always been pleased with the work. Also gave me good advice on a set of tires - mid price. The West 10th location is a “go to” neighbourhood shop for me.
Matt performed a careful inspection of my bike and explained the deficiencies that were contributing to the problem I was experiencing. He appeared to be honest and ethical and did not suggest more repairs than were necessary. He also demonstrated the procedure for cleaning and lubricating the chain. All staff were professional and friendly.
Excellent and knowledgeable staff. Welcoming.
Service was great! Friendly staff.
great, knowledgeable and friendly staff (especially Matt).
The advice and ease of dealing with all the staff in there makes each shopping experience thoroughly enjoyable.
High-quality products, friendly staff and helpful advice!
Derek and Chris were very helpful!
Staff are very helpful, kind, and knowledgeable.
Fast service and great selection of bike components
When I was looking for a new bike several years ago, my son who was in bike industry but not associated with Trek, insisted that I buy a Trek. I later purchased a Trek hybrid (8.5 DS) from West Point Cycles on 10th Avenue in Vancouver. This has been a great bike. However, I finally had an issue with it. West Point Cycles and the Trek factory provided a solution that I consider more than fair. I am now an owner of a 2022 Trek Allant+ 7 which I really look forward to riding for many years to come.
The employees at West Point Cycle store on 10th Avenue are welcoming, professional, and knowledgeable.
If you are looking to purchase a new bike, I highly recommend that you visit West Point Cycles.
Dan Buchanan
Highly knowledgeable service people. Friendly and helpful. Good products.
The friendly services. Each person I interacted with took the time time to speak with me and explain everything . I did not feel rushed or talked down to. Most bike shops make people feel stupid or intimidated if they ask questions. I was not upsild anything and I was able to have a real conversation with each person. I will recommend this location over any other bike service to my friends and family
Always helpful and knowledgable staff