- Phone: 604-224-3536
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Customer Testimonials
Service folk
Great staff - upbeat, kind, and patient during stressful times. Thank you!
Your staff is always friendly and makes every effort to be helpful. Even in the stressful situations associated with COVID-19, they were great. I'm always impressed by the team.
good selection, decent prices. great service!
Quality, efficiency, and due to COVID-19, the excellent procedures put in place for servicing bikes!
Knowledgable, efficient, friendly, helpful, just all round great service. Will always go here for any bike needs, I love my bike and appreciate how they treat it!
Fantastic service, terrific staff
I like the service provided when I picked up my bike. Definitely will recommend.
Easy to order parts online; good communication re: order status, and seamless service when picking up parts.
Personal approach, Forest remembered my name.
Very knowledgeable staff
I wasn't expecting my bike would be ready the same day I tried the bike. Staff was quick to put the bike together. They saved me a trip going back to the store.
Trek a good brand.
Helpful staff
Very polite, pleasant staff. Felt they were on top of covid 19 protocols. Fast service despite a very busy time for them. Thanks guys!
I like the expertise and knowledge
Great service
Prompt delivery and even though I arrived just after hours they were kind enough to help me.
The process of ordering my bike was straightforward and the staff member that helped me once my bike was delivered was incredibly friendly and helpful.
I would come back and recommend West Point to a friend.
The staff are knowledgeable, courteous and helpful. The personalized service is beyond compare!
I have been a loyal customer of West Point Cycles for a couple of years. Their knowledgeable staff always take good care of me with prompt service. I recommend West Point to all of my cycling friends!
Quick turnaround.
Prompt, helpful, clear
Knowledgeable, approachable staff. Prompt, courteous, highly service oriented.
Always great service at West Point cycles on 10th ave. Been coming here for over 40 years !!
The staff who spoke with me were knowledeable and polite.
The bike was repaired in a timely fashion and is functioning much better than when it went in to your shop.
Your adaptation to the covid 19 reality is thoughtful and intelligent!
You guys are great! Thanks for quickly fixing my bike on the spot.
The tech was very knowledgeable, helpful and had a great attitude under the difficult conditions thrust upon us with COVID-19.
So happy to have my baby in top shape again - thanks!
The technician checked my bike right away so as to give me an idea of the service that would be done as well as the cost.
Two days before I was to pick up the bike a technician called to inform me that a new derailleur
was recommended and the amount of the added cost. I agreed to the idea just to be sure my bike would be safe to ride. What a lovely surprise it was to receive an e-mail later on indicating the servicing was complete and the derailleur was not needed after all. Super!
Technicians were very careful to keep their distance and to sanitize my bike before checking it out and before sending it home with me.
Very professional service. And the bike rides beautifully!!!
Great bikes. Great service. Hours can be limited but ok.
I would add the following to further improve service :
1) e commerce: be able to buy products directly on line and available for delivery (eg tubes, helmets etc)
2) on site service and repair (you come to us, repair and service at customer location). Transporting a bike can be a pain (!)
Bike service was efficient, in a timely manner and I felt safe and secure.