Customer Testimonials

Staff is helpful and nice!

Shipped quickly and the part was in stock.

Very friendly staff !

Friendly fabulous, knowledgeable staff

All the staff were very helpful.

Good staff. Store was busy when I went in but I felt that staff attended to both my needs as well as other customers needs in a quick and efficient manner while establishing solid customer relationships. Team is lead by a great manager who got their hands dirty and teach staff on the job.

I needed tires that I was told were hard to find - 27 x 1 1/4. You had them and shipped them to me very quickly for a reasonable cost. Thank you!

Huge selection of parts, really good online store that is definitely a step up compared to every other bike shop on the metro vancouver area. And in person, friendly staff, super organized store.

Very accommodating. Fixed and stored my bike until I got back from holiday, that was a big help. Thank you.

Prompt shipping. Product as expected.

Products are a good quality and Lucas was very helpful and polite

The employees (Chris and Ben) at West 10th store were super approachable and helpful. I was able to find everything I need and ride out after 20 minutes. Thanks!

I purchased an electric bicycle with an electronic rear hub from another bicycle shop. The bike didn't shift properly from the time I purchased it. I returned with the bike to the original shop 5 times. Each time I returned, the owner and repair tech were more confrontational. They refused to give credence to my explanation of the problem.

In frustration I brought the bike to West Point on 10th. I explained the issue to the tech and left the bike with him. When I picked up the bike, he explained that he'd contacted the manufacturer and made adjustments per their recommendations. That was two years ago and my EVO Fastway 7.0 has been trouble free ever since. The service was terrific and reasonably priced. Any forthcoming servicing will be done at West Point.

Harvey LaRocque

Service was good and they found a solution quickly and fixed it while I waited.

My bike has just been serviced. The technician who I spoke to when I handed in the bike was attentive and seemed to be well qualified. The long standing problem has been fixed and the result was excellent.
If only there were more staff so that the waiting times for servicing the bike could be shorter.

Helpful and friendly Staff. Professional

Speedy delivery

Service is always great. Whenever I have a hard finding a part the guys on west 10th always come through. Also bought a defective trainer from them a few years ago but they were great trying to get it fixed.
Thanks

The overall level of service and professionalism is just top notch. I have no hesitation to recommend West Point Cycles and have done so on a number of occasions.

Upbeat, enthusiastic service at both location.

Knowledgeable staff

I cancelled my order, however great service!

Westpoint people really care about you and your bike! They are friendly and helpful and work hard to understand what you need.

Good selection in stock. Helpful staff.

Everyone here is friendly, patient and helpful. I am lucky that this shop is near my home and I would like to introduce more friends to come here.

Good advice, friendly staff and recognition I get for being a long-time regular customer

I have been so impressed with WestPoint Cycles especially during Covid. They were one of the very few bike shops that had inventory in stock.
My husband and I bought 2 trek bikes from Westpoint Cycles on 10th. Matt made sure we got the right bikes that suited our needs.
The service is fantastic!!!!!!
We love our bikes.

Amazing service, I was helped by Matt, and he knew everything and was pleased to answer any questions I had. Very easy to trust his recommendations.

Also, I love the quality of all your goods, I know that if you carry it, it is good!

Thank you

Very helpful service,

Friendly, helpful, quick, seems good fix