Customer Testimonials

I have been so impressed with WestPoint Cycles especially during Covid. They were one of the very few bike shops that had inventory in stock.
My husband and I bought 2 trek bikes from Westpoint Cycles on 10th. Matt made sure we got the right bikes that suited our needs.
The service is fantastic!!!!!!
We love our bikes.

Amazing service, I was helped by Matt, and he knew everything and was pleased to answer any questions I had. Very easy to trust his recommendations.

Also, I love the quality of all your goods, I know that if you carry it, it is good!

Thank you

Very helpful service,

Friendly, helpful, quick, seems good fix

Very happy with my new Trek Emonda SL5. It's about to close when I go to the store, while all guys are very nice and patient. It would be better if they can do bike fitting.

Excellent knowledge and service provided by Saba, I would definitely recommend West Point Cycles.

Great service, was able to get components I wanted. Purple nipples next.

Great client service, knowledgeable personable staff - great old Vancouver independent business!

Very much appreciate West Point helping me sort out problems with my trainer. Particularly Geoff who spent the effort to keep me advised periodically.

Great selection of parts and fast processing of order and shipping.

It was a delight to work with Andrew to pick out the bike (that I firmly had in mind anyways). He was so kind and made sure I was getting the right fit. I had a great experience here and would definitely come back again.

Amazing service and very knowledgeable people. Best bike shop I've been to.

Your staff is always very knowledgeable and super helpful. Some bike stores are going to an online model which I think is a huge mistake. It's all about service and you guys are great! I trust your advice and I trust your service. I've used you for years.

You were very accommodating, helpful, and always do a great job.

Great service. Shipped as planned and product arrived on time.

good communication

I bring in a 20 year old clunker for a tune up and these guys treated me like I was bringing in a $10k racing bike. The staff were totally focussed on me, my needs, and the technical requirements of the tune up. Work was done in the time they predicted, and the final tuned-up bike felt as good as it did the day I got it, I wish that I did.

Very attentive and good communication. Fair service pricing. Nice staff and they know bikes.

It is professional and friendly.

I am so glad you sent this. I was trying to find an email to send you a thank you for your wonderful service! I got a PHONE CALL, not an email very kindly informing me that the colour i ordered was no longer available. I chose another colour and my panniers were delivered to my home very quickly after that! Thank you so much!

Knowledgeable and friendly staff!

My order arrived quickly and exactly as described.

Dura ace is very good quality and expensive. Run very smooth. I like it

Top quality!

They are good quality

We have bought our last 6 bikes from you and the sales staff are knowledgeable and friendly. And if we take our bikes in for service or a repair, the service staff are the same. Would not hesitate to recommend Westpoint to anyone looking to buy a new bike.
Sue Fryeskul

The customer service I received was friendly, professional, knowledgeable, and fast. Thank you. You had in stock what I needed.

ALWAYS WELCOMING AND ANXIOUS TO HELP. I AM A FAN AND HAVE BEEN FOR YEARS.

Helped me with my garmin as a walk in. Had to replace a sensor and they helped with installing that.

Very friendly service, good selection of products, flexible return policy.