Customer Testimonials

We like the fact that you have quality merchandise and stand behind your products and bike with excellent service and great advice. You really care about keeping us on the move with a bike that performs according to our needs and are really good about any adjustments that may need doing along the way. Thanks for all your help.
Jim F

Our salesperson was pleasant, knowledgeable, not pushy and very attentive to our needs. The entire process was really good despite the fact we were very nervous coming to the store. Your excellent Covid-19 policies and procedures helped to ease our worries.

Thank you very much!

Alex Tsaparas

You are going above and beyond during this time!!! Super professional and accommodating!!
As a bike rider during this time I really appreciate how you are making the best of the situation!!!

Chris Culos

The people, their knowledge and the quality of their work.

You're doing a great job keep people riding despite the shutdowns and health concerns. Kudos!

The staff seems trustworthy. Products are excellent.

Very personal service

Honest, helpful and patient. Also very accommodating and friendly considering everything that’s going on!

Great service and customer care.
My bike is 19 years old and is in great shape.
It has never missed a shift thanks your great professional service.
Thanks

Thanks for doing a great job to support the cycling community in these challenging times.

Love your team, the proximity and the constant enthusiasm to help find solutions. I send many friend/colleagues and patients. Keep up the good work!! I’m rarely ‘brand loyal’ when it comes to stores that promote recreation- except yours:))
First name removed

Attentive service even in very trying times.

Excellent service, as always!

During very difficult times and challenging circumstances within retail sales, your staff did an excellent job of ensuring my experience picking up a bicycle was great. The precautions your staff are taking to ensure their safety and that of the customer was above exceptional. Well done and thank you for your professionalism.

Being new to Vancouver I found West Point Cycles through internet searches & recommendations. The initial conversation with Foster was excellent then the in-store visit with Matt confirmed I made the best choice. The West Point Cycles team are passionate about the business and how they serve their customers. I appreciate this value add approach and will recommend West Point Cycles to my friends and business colleagues. Well done team and let’s hope for a speedy return to normal business.

Stay safe. Be well, and thank you for your guidance and a great experience.

My (repaired) bike and I loved your service with a smile in these trying times.. we both feel rejuvenated!
thank you somuch...

Caring, engaged, knowledgeable, patient team members who never make you feel stupid for not knowing this or that.

Great expertise and great service. Thank you Tim, Sara, Jan, Jessica and Matt.

Friendly reliable

I love the professional, honest advice and service. Glad to have these awesome folks in the neighborhood.

Cheers and thanks!
Greg

I do my own service so only bring my big challenges to West Point Cycles. Time and again they’ve gone the distance to fix unfixable problems on my bike. Consistently the best service shop in town.

Quick service, reasonable prices, generous with advice and calm and organized during the crisis. Above and beyond.

WP Cycles (both locations) is a great bike shop!

For the past 20 years I've built and tuned my own bikes (and now e-bikes), so thus am usually around consignment/used bike parts places. But quite often I am in need of new and specific parts and tools and WP Cycles' expertise, great customer service, stock, and parts access have always been top notch and a godsend for me. Plus there is the convenience of living close by (near UBC).

If they started to sell and support e-bikes, I would definitely be interested!

I hope West Point Cycles are around for decades to come!

thank you for the wonderful servicing of my bike by Matt.

Great service! Will be back!

Customer service, customer service, customer service. You have staff that Go the extra mile, especially when problems with suppliers or warranty arise. Matt Is worth his weight in gold always good for advice and a laugh. Been coming for 25 years, friendly place to walk into

Great customer service

Knowledgeable friendly staff.

I liked that you were able to fit me in on short notice. I also appreciated the email/ text update that my bike was ready for pick up.

friendly, knowledgable, helpful staff