- Phone: 604-224-3536
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Customer Testimonials
Service was amazing as usual! So helpful and friendly. Great products, everything we needed was in stock the service we received was fast and well done.
Thanks guys!!!!
Your genuine interest in your customers, appropriate service and advice.
Always amazing service both in store and bike work. Technicians were great— cleaned my chain free of charge. Best bike store!!!
Very Welcoming Staff. Helpful and full of good tips. Well stocked store with many options.
Great shop! Bought my first Trek Domain AL4
it is a dream ride.
Great service and very friendly staff
- Friendly and knowledgeable staff
- No sales pressure
- Test rides offered
- Lot's of accessories to chose from at different price points
- Great selection of TREK bikes for all levels
- Great after sales service (30 day and 1 year free tune-up)
- 4 great location that share inventory
- 2 locations very close to where I live (Kerrisday, West 10th)
Ordering online can be touch for getting the right sizing and processing returns but the team at West Point made it all very easy with great communication and customer service.
Knowledgable and friendly staff and excellent service.
Exceptional service and product quality! 10/10 would recommend.
Very friendly and responsive customer service
Friendly competent service.
Totally service oriented with excellent attitude in helping new and old customers. Prices are competitive.
Great service!
I was looking for a certain tool. The Mechanic loosened it for me. Now I can order the part to do my own maintenance.
Easy, fast, reliable, friendly, effective, enjoyable
Went way out of their way to help me out. They really stand behind what they sell.
Your staff is so knowledgeable and helpful. That is soooo important
They are very friendly, helpful.
How handsome everyone is.
Pricing is competitive and delivery was prompt. Most importantly, I wasn't sold any back-ordered items, and forced to wait. I've stopped buying from shops that sell me items they don't actually have in stock.
The work is great. Always as promised and done with care.
This is my 3rd Trek bike I have bought.Their Service is impeccable….they go out of their way to fit you with the right bike.They will let you test ride any bike you are interested in and there is no pressure to buy one.Nothing is too much for them and they answer any questions or concerns you may have and you never feel rushed or if you are being a nuisance.You will not leave their store feeling less than anything but confident and if any unexpected issues arrive you know they are only a phone call or text away and they will be addressed to promptly .. It is a very busy store so it’s best to go when your not in a hurry..only so many customers they can help at the same time:)
Service
Prices are decent. Glad to see they had the parts I’d been searching for with no luck.
I’d definitely order again.
A well stocked Canadian bike company ! Shipped early. THANKS !
Website was easy to use and had a wide selection of items in stock
Just one comment. I was in yesterday and spoke to 2 fellows, both of whom were much less knowledgeable about biking and your stock than your staff usually is.
I'm guessing you are taking on new staff as the weather and business improves, but there was a noticeable drop off from your usual knowledge level to the new guys.
On fellow had no concept of tire sizing and your stock. He also didn't understand the relative pricing of bike lights. The other also struggled with tire sizing.
The staff was super helpful in trying to find me the right cycling shoe.
I am very happy with the service I have received with the purchase of my bike.
I ordered a Shimano BB-ES51 Octalink V2 Bottom Bracket, which the web site indicated was in stock. Ten days or so after placing the order you wrote back to say "Nope, not in stock but we do have a used out of box BB". You offered a 15% refund, which I accepted and we all lived happily ever after.
Overall, quite satisfied.