Customer Testimonials

Excellent service of the highest quality.

Very helpful and knowledgeable
Friendly and they seem to like working there!

Uncomplicated

knowledge and congeniality

Great service and knowledgeable staff. I had my bike serviced in a very short time. What a difference this made to the ride quality

Responded promptly and no issues with cancelling an order.

I am extremely happy with the service from your company, and my bike, everything just clicked from ordering to receiving it to assembly with no problems, this was the right purchase. Also the price, no bike shops in Lethbridge would even give a little discount for an old guy. Last year november I bought a Rad Plus and thought this was the one but after assembly there were problems one after another, didn,t get the answers I needed to correct things, just a thorn in my side, finally sold at a loss just to get rid of it. I rode the Townie before and loved the simplicity of it, ease of ride, quality, light weight which is important for me. Thanks,Lorne

Professional, conscientious, friendly, helpful staff

The customer service is unreal!! It's awesome

Excellent service from Matt & crew at the W10th store. They've always looked after me & my bikes very well.

Always available, knowledgeable and ready to offer solutions. Explains situation and remedy clearly and helpfully.

👍

West Point has a great website that allowed me to make an online purchase to take advantage of a sale they were having this past Black Friday.
I received prompt emails giving details around shipping and tracking information.
Order was received on time, was packed well, and in good shape.
Also appreciated the friendly way the transaction was handled, which added a personal touch.

quick shipping, good price

Fast service

Quick, efficient from front line staff to the mechanics. Well done!

Quick, attentive, thorough

All my service requests have been carried out in a most efficient manner; professionalism and knowledge are not lacking here.

They took the time to look at my bike with me before servicing it to discuss what may need to be fixed and why. They were very knowledgable and very kind. In addition, they were speedy in the repairs and now my bike looks new!

Quick friendly and knowledgeable service.

I ordered an item online for pick up at your store. Communication was great and the item arrived promptly. When I walked in the staff was very welcoming and quick service. Watching other interactions in the store confirmed you educate, answer all questions and don’t rush your customers
Well done. .

Awesome, very pleased

Speedy turnaround time on online orders. Fair prices on components.

Great selection and good quality. Knowledgeable and friendly staff.

Both your products and service are excellent.

knowledgable and friendly staff that don't try to upsell. so happy that you've hired staff and worked through the backlog so that service is faster

Great service. They really know their stuff. Highly recommend.

Great info & friendly approach to address my bike light needs. Thanks

Prompt shipping, straight forward

Bought a smart trainer with a big discount which got here quicker than it was meant, awesome all round.