Customer Testimonials

Derek was incredibly helpful teaching me to pack bike in travel bag. Just finished unpacking. Perfect.
Thank you

A local company with friendly and knowledgeable staff who have always gone the extra km for me!

Friendly efficient service.

Nothing to said, it arrive the exact days you said everything was perfect

I love the personal care you take. It's so nice to have a friendly relationship with the people who work at your local bike shop!

My husband was very pleased with the thorough and helpful service he received when he took my bike in for brakes. He appreciated being told what was no longer safe and needed to be fixed, and what it would cost, in a straight up and detailed manner.

Thanks for fitting my tune up in.

Friendly, courteous service

Excellent service all around, and a very reliable bicycle

Thorough assessment of bike issues, clear communication about options, pricing and turnaround time. Courteous and knowledgeable staff.

I liked how easy it was to order and to pick up. Very friendly service and helpful advice when I picked up my tires

Super fast delivery of the front derailleur I needed. Left a nice note in the box as a cherry on top of their service :)

Friendliness and quality of work!!

I like the service from West Point and have been happy with my dealings with you.

Great service, always friendly, knowledgeable and no bulls**t.

I was is a time crunch to find an item most ships wouldn’t have in stock before leaving on a trip. I saw on-line West Point had it. I called and was told it was in the store. I did the online purchase and it went out that afternoon. It even showed up a day earlier than the courier service estimated. The West Point person was super friendly and ensured me it would go out immediately. Thanks so much.

Very friendly and efficient- bike rides like new again!!

Staff are kind and always happy when I need help.

Kept me informed. We’ll done

You’ve been in business for a very long time and have always provided honest assessments, and your recommendations for products have been helpful.

great people, super knowledgeable and competent and they actually care that you get everything you need for safe reliable biking at any level.

Very helpful and friendly

The assessment t of our two bikes was thorough and it was evident that the technician was very Knowles able. They were very engaging, explained everything and even told us the cost of each service and any parts costs. Overall an excellent experience, the bikes are much improved from the service, expectations achieved and surpassed. This is why your bike shop has been our go to for our bikes and when our 20 and 24 year old children were kids. We’re glad you’re in our neighborhood.

professionality

Excellent service

I don't always shop the brands that West Point carries but when I do, it's the service that makes it a 10. The staff in-store and online (including Instagram) are friendly, knowledgable and in some cases, have gone out of their way to help with a problem.

Excellent customer service and extremely fast delivery. Competitive pricing.

Excellent, competent, capable service. Discounts/Refunds where mistakes are made. Care and attention to quality and detail. Excellent prices with little/no overselling. I've tried many bike shops, and West Point Cycles has the best overall service in the Lower Mainland.

Service is helpful and friendly.

Excellent