Customer Testimonials

Got & honest assessment of what my 12 year
old bike needed re & re of worn parts on my
running gear. Good follow up as well. First name removed a

Good inventory, fast service & and friendly people.

Staff are knowledgeable, pleasant, very easy to deal with.

Friendly helpful staff, I am a trek fan, good bike service

!

Excellent staff who are helpful and friendly and a good selection of products.

The ease of accessing what I wanted to purchase and the help from the staff at addressing my requests.

it took another bike shop three weeks to tell me that they hadn't "had a chance to look at my biike," In a couple of hours West Point had determined the appropriate replacement part. I was notified promptly when the part arrived. I took the bike in and it was ready the next afternoon. Very professional service!

Efficient service

Excellent service, knowledgeable, responsive, consultative rather than pushy. Email response was sent the same day and great collaboration and atmosphere amongst the staff who are passionate cyclists themselves.

Easy and convenient

the quote equaled the final bill. The work was finished when I was told it would be finished. All round good work!

Totally outstanding service from Tom this past weekend. He diagnosed the issue with the brake on my new FX+2 E-bike. Much better than the sales and service from the Second Avenue store. which was abysmal.

Staff are always knowledgeable, helpful, and give appropriate advice.thanks Chris for my new helmet after 25 years.

Amazing customer service!

Very efficient and helpful. Not overly priced for repairs. They have my support. Thanks. Cheers. First name removed

The customer service representative dealt with my flat tire issue immediately and I was able to take my bike home. It took about 20 minutes.

Thank you for effective and efficient action.

First name removed

My questions were answered accurately and quickly and my order arrived quicker than expected.

Great service! Super helpful, friendly service. Thanks!

Brompton selection, friendly service.

Guys knew what they were doing.
9 rather than 10 'cause the cleaning wasn't super detailed ... :)

Thanks!

First name removed

Service was good and honest. Prices seemed fair.

Knowledgeable and friendly staff.
Great products.
Fast and efficient service.

The West Point cycles team was courteous and polite, efficient with their work. Thank you!

Great deals on bicycle parts and accessories. Wish we had something like this in my province.

Friendly helpful staff

Knowledgeable. Friendly. Customer-serviced focus.

Kevin was more than helpful describing the issues and concerns with my bike. It is now running great! Look forward to the next service.

Good price, free delivery, fast delivery. What more could you ask for?

Friendly, knowledgable staff.