- Phone: 604-224-3536
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Customer Testimonials
Genuine people who really care. They take the extra time to help you.
Always ready to help. But you need more product! Went in to buy men's summer cycling gloves and you had hardly anything. Strange.
Great location, help and products
Great service.
Friendly knowledgeable staff, Good experience with repairs from your technicians
Kevin was very helpful and replaced my handlebars and tuned up my bike. It’s so much more comfortable to ride. Thanks
Very attentive, professional, and fast
Very helpful, knowledgeable and friendly
Service and staff
Very thorough - took the time to answer all questions- and really helpful (loaded my bike into the trunk for me).
Thank you!!
Helpful staff
You are in my neighbourhood.
You handle e bikes and road bikes for all levels of the sport.
The staff is knowledgeable , friendly, easy to talk with about products and repair.
I feel my bike is in good hands with you.
You go the extra mile of service.
Prompt concise, don't overcommit or up sell services
Fast, friendly, knowledgeable service. They make sure their customers are completely satisfied.
Great service!!
Great staff always great service
Exceptional service.
Friendly and knowledgeable staff
West Point Cycles staff is friendly and knowlegeable. Repairs are made on the spot, or in a day or two, depending on what needs fixing.
I came in late in the day on the Friday of the Victoria Day long weekend. The store was busy but there were several bike specialists available to help. In a lot of bike stores, I find that staff are really condescending to women, and I found it refreshing that that was not the case at your store. I had some questions and the staff person was very helpful, checked our tires for wear, and did not try to upsell us. I really appreciated it. I would definitely recommend your store to other people.
My walk in appointment was finished swiftly with a less cost.
While riding Friday morning, my chain broke. I took my bike in to West Point at opening at 11. They fixed it immediately and I was out riding again by 11:15. The service was extremely professional. I was impressed
Excellent customer care. Great experience.
Thank you!
Jen and David
Your service technicians are not only quick and efficient, but friendly! I commend Derek to you who assisted me yesterday.
Knowledgeable staff. Excellent Trek bikes.
Great communication from mechanic! Great service!
Friendly and knowledgeable
Speedy affordable parts delivery !
excellent, knowledgeable service, and always have the trek bike parts I need.
Knowledgeable staff who looked after me right away. Well done.