Customer Testimonials

Great service that is fast and reliable.

Your service is always friendly and attentive. If one employee doesn't know the answer, they will seek another employee who does. Your staff know my bike and riding (abilities...whatever that is!) like their own... thank you!

Top self products with top self service

The staff are friendly and knowledgeable. There is a great vibe about the place and it's people and the products are quality

Good service

It is the people and the service that I rate so highly. Beth was very helpful as were other staff members.

Friendly and knowledgeable staff

The people/staff and owner were awesome and extremely knowledgeable about all things that matter when one is purchasing their new bike. We had a fun and enjoyable day!

I appreciated the friendly, informed assistance from several of your staff, starting with Sue. I was especially appreciative of Sue giving me your web site with the goal of comparing the two bikes I had looked at during my first visit. Having looked at other bikes in other stores, I found it both an impressive tool and a kind act, allowing me to go home, decompress, check things out on line and then allow the day to percolate in my head.

The day I picked up the bike was also very professional and kind. Much of what i have encountered in selecting this bike brought with it new vocabulary and skill sets that will challenge me in the weeks to come. I found your staff appreciative of this, helping me make decisions, guiding me through a process yet doing so in a kindly, yet with informed manner. As I left with my bike, I felt that I would be welcomed back for adjustments and technical help rather than as someone who has been sold a product and then waved off.

Thank you for making what could have been a very stressful exercise into a growth experience.

Regards, Name removed

Excellent service. In particular took plenty of time to get the right fit for shoes and to ensure cleats were aligned well. Subsequently bought a new trek gravel bike! For the members of our triathlon club this is our go-to bike store.

Super friendly, knowledgeable and supportive staff! It was such a pleasure to shop. AND I love my new bike.

I LOVE THE STAFF and the products are pretty good too :)
Amazing personal attention and great service

Friendly and helpful. What more can one ask for.

Super friendly and helpful staff. Quality products.

The service I get there is phenomenal!!!

Personal, individual service. Very friendly and customer focused.

Friendly and accommodating staff

Everyone is so helpful and very accommodating.

Everyone who works there seem so kind and friendly. Service is great and they'll often do small checks on the bike for free. Very helpful. It's the only bike store I go to!

Everything

Friendly, efficient, responsive

You do the job right the 1st time you're honest & dependable I can get parts & service for my CCM Mountain Bicycles. I always know what to expect from Trek. Your location is convenient for Williamsville residents with bicycles.

Your staff team rocks!!!

People

Great team at Kingston Trek. Personable and knowledgeable.

A great product and service that backs it up .

I received an honest assessment on my request to have my bike tuned saving me a significant amount of money.

A received very knowledgeable help

Staff was friendly and willing to help.

Everything

Interaction with staff was easy, and you were very helpful in loaning me a bike for test ride. It was easy to decide to purchase from your group. Thx