Customer Testimonials

I appreciate the range of available products, the knowledgeable staff who give advice on what could best fit my needs, the high quality service, and reasonable pricing.
During this time of the CO-VID 19 health crisis I really appreciated the fact that your store provided pick up and drop off of my bike at my driveway in a safe manner and at no extra charge. That was a huge bonus for me as my bike tires were flat and needed new tubes, and
currently, without a bike rack on my car, I had no safe way to get my bike to the store and back. Thank you for providing this service during this time of CO-VID 19 - it is so helpful.

Friendly, professional, respectful and just all around good people.

The staff are the best part of the experience. I went in as a total novice not know anything and was guided completely through the buying experience. It was absolutely wonderful the time they took and questions they asked. I never felt like there was a wrong or stupid question. I look forward to returning in a month for my bike tune up.

Fantastic personal service. Chris is very attentive to detail. He always goes beyond expectations when tuning my bikes. My Trek Crocket is race ready!

Your survey didn't format very well in my email system and looked like a calculator in my browser. Just saying ;)
Cheers,
First name removed

reliability!

Fast, efficient, friendly service. Attentive to needs. Reasonable pricing for repairs and maintenance. Took time to listen and explained what was done.

Very nice and professional. A bit slow but totally expected and understandable

Always the best!!

Staff is very knowledgeable and willing to take the time to help out in choosing the best products.

People know the bikes they sell, are helpful, polite, and thanked me for bringing business to them. Every company makes a good bike but the people qualities are not always so easy to find.

Thanks for helping me find a bike that is good for me, appreciating my business and continuing to be a shop with folks that know their product and can answer questions about it. All the best.

Staff are awesome!

Everyone is friendly. And knowledgeable. And helpful. :)

Excellent service and very helpful staff!

Friendly staff and good advice. Good range of products albeit of limited range of companies obviously

Thanks!

We have been buying our bikes from Trek in Kingston for over ten years. They are an excellent product and we love the amazing service we receive.

Only second interaction with the Kingston store but both went exceptionally well. Very helpful and timely.

Excellent product, superb service. Huge thumbs up to Kingston Trek cycle Kingston

Great products, great service.

I was very impressed with the way your store adapted to the COVID-19 restrictions. Beth was extremely professional, helpful, patient and answered all of my questions. She helped me select a repair kit for my student's bike that he purchased at your store. I will definitely recommend your store and hopefully be able to come into your showroom to pick out my next bike when things open up.

First name removed

Everything!

Did a great job with curb side service during these unusual times.

Nice sale prices and availability!

Friendly, capable staff....and well organized protocol in this time of restrictions!

Keep up the good work, Name removed

Excellent product and all staff are awesome!! Thanks

The products were put on fast with a gold selection of the products I was looking for especially great service for the time we are in couldnt ask for more knoledgeable people to work on my new bikes.

Thanks trek

Warm and friendly, great customer service. Very reasonable prices - Thank you!

Great service, knowledgeable and accommodating staff.

Great combination!

Thanks for picking up my bike and dropping it off! And for letting me know it was going to be too expensive to fix, I appreciated the advice. Great customer service!