Customer Testimonials

Staff are extremely helpful. I have purchased a bike from Trek, had tune ups , bike fitting ,and purchased accessories and clothing . Staff are very knowledgeable and explain things well. They communicate well when presenting issues with your bike during tune ups. I have told many friends about how impressed I am with Trek!

First rate nothing more can be said. I am so happy I bought my Trek from Kingston trek they want to make sure you get what you need.

Friendly and helpful staff. Welcoming to new cyclists.

Always feel welcome in the store.

I only spent a short time in the store but the staff were friendly and knowledgeable and helped me find the right helmets for my daughter and me.

Personal touch. Fast service. Alliteration remains important to this team of professionals

Knowledgeable sales staff. Not pushy at all. Ended up selling me a cheaper bike as they determined it woud suit my needs best.

Excellent service, incredibly friendly staff :)

Good service and good quality bikes!!

Friendly and knowledgeable staff, very helpful!

Everyone is so nice and knowledgeable! You are the best!

Always great service, knowleadgable staff.

Since picking up my bike 2 days ago, I still haven't had a chance to take it for a spin due to the rain...but I'm going out today! The staff at Trek are all so nice and friendly! Greg helped me understand the differences in the 2 electric bikes I tried out and I was able to make my decision based on all the differences as well as the test drive. I know I'm going to love my e-Townie! There was always a constant flow of clients whenever we were there, and it was very obvious that Trek has a terrific reputation for both products and services. I'm very glad I decided to purchase from here.

Could improve on your retail but great service with very pleasant people!

Friendly and knowledgeable staff. It was an economical solution to a problem with my bike. The service was completed quickly.

Friendly staff, great warranty, good advice and most importantly a beautiful bike!

Love
The service. I can drop a bike off and they have it handled.

Great staff! Great service! Friendly and fun!

Exceptional customer service and top-notch knowledge!!!

Knowledgeable and attentive staff.

First rate highly friendly accommodating service and staff !

Love your bikes light weight and easy riding

The staff is extremely friendly and helpful.

Prompt and polite service, reasonable prices
Very good

Friendly staff

Always friendly and knowledgeable service.

Both the product and service were excellent

Very personalized customer service sums it up best. Staff took time to ensure that i understood the options in making my choice. Responded in a timely fashion to email correspondance. Trek product speaks for itself but good to acknowledge this in any case.

Great service from Beth! Friendly, knowledgeable, a pleasure to deal with. Thank you Beth!

Friendly, knowledgable, fast service.