Customer Testimonials

Excellent products but more importantly excellent friendly service
10 out of 10

Excellent service with a personal touch. Ashon and his team are fantastic.

the people working are very helpful and know there job...

Superb customer service. I purchased a bike over the telephone, with follow-up via email. Very knowledgeable staff, prompt replies to email with helpful information. I picked-up my bike the same day I ordered it, and everything was ready when I arrived. I highly recommend, and would purchase from them again. Thank you!

Very friendly and helpful!

Great all round. Thanks!

Very helpful in this chaotic time. Delivery and overall sales experience was thorough, professional, and satisfying.

Huge shout out to the entire crew at Trek! We completed our entire order over the phone, and we received our products as scheduled. Even better, the after sales support has been exceptional. Two items needed to be exchanged due to sizing concerns, and the entire staff went above and beyond to make everything perfect for us.

My bike is working better than ever now. Some new parts and it was ready for a 15 km rip with no issues.

Great service and quality work even in the midst of this pandemic crisis.

I know where to go if I have any other issues.

Everyone was pleasant, professional and very helpful
Beth was amazing every time.
The whole team is superb and thanks for delivering my bicycle

Customer service is amazing. Beth has helped me purchase three bikes for myself and family members. My sons bike needed a small adjustment and delivery came back to my house within a few hours and it was perfect. My son loves his bike and we’re officially a Trek family.

I cannot recommend Trek Kingston enough.

Great service and feedback. They kept me updated about the bike arriving, and even sent me photos of it being put together. They set up the bike perfectly and gave great advice on use and adjustments.

Great customer service

I was very well serviced by Beth and the person who delivered my bike. Both were very helpful and responded to all my questions.

AMAZING experience! We received speedy and excellent customer service. There were safe physical distancing practices that made the exchange 100% safe. We were able to wait while our product was installed, and we were given a discount on a product, rather than wait for another one to be shipped to the store. Friendly, speedy, professional and safe. A fantastic experience from start to finish, and one that I would recommend to anyone wanting a repair or bicycle product. During these times of COVID 19, bike rides are important for our family to stay healthy, both physically and mentally. Access to the TREK services and supplies are an excellent tool for our city during this time. I was also happy to be able to safely support such an important local business.

High quality cycling products, very helpful staff - thank you for your assistance!

Good service and fair price

Very friendly, and helpful service.

Excellent and timely service every time we have visited to purchase items (men's seat, helmet) or request repair / maintenance work on our two bikes.

Customer service was outstanding! Especially the pick up and delivery.. communication was superb.

Tks again

Wow, what an amazing local bike business we have in Kingston! Trek Bicycle Kingston came highly recommended by friends of ours who recently bought bikes and helmets and had some bikes tuned up for the upcoming season. On the phone, the owners were very professional, helpful and knowledgable. During this pandemic, they provided a pickup, service and drop off of our 4 bikes in a short amount of time. We also needed two helmets for our kids and they provided links to products they carry and were helpful in helping us pick the right sizes. We will definitely continue to support this local business for all our bicycle needs. Thanks Trek Bicycle Kingston for getting us set up for cycling as a family!

Patient, knowledgable and effective service!

Everything

Good quality products, knowledgeable and helpful staff, prompt and personable service.

First name removed

Very prompt...good work... very friendly staff.

Excellent service, thank-you!

Kind workers, fast service, good location, quick feedback, good service and products.

The staff are all amazing. Ashan’s wives have both helped me with my purchases - BLB to ring me out and Leanne to disinfect everything! The mechanics are so talented (& dreamy!) and exercise great patience with my endless queries. And even Ashan is great at coming up with new, efficient protocols (though not always so great at following them). Above all, Molly is the cutest (even with her oozing sores). Thanks Trek Bicycle Kingston, I will be back (I heard it’s pizza day Monday!).

Great service, very friendly and helpful! I would absolutely recommend purchasing your next bike with Trek Kingston.

Great service and I trust the folks.