Customer Testimonials

it is not as much the products but was the service and the ability to demo different bikes. Everyone from the back to the front was very helpful.

Staff is always helpful and knowledgeable. Repairs are done quickly and properly. If I have questions I can call and ask. The location is also amazing, for conveniences and the look of the interior. Clean and Professional. I also know what ever I need for my bike, tube, tire, helmet, you have it and it will be good quality.

Quality of products and excellent staff at the Kingston store.

Always friendly and smiling faces every time you walk in. It is obvious the team here completely enjoy everything about bikes and are happy to help you with your ride whether its your first bike or one of many!

The service and professionalism is outstanding. Everyone who works at Trek make you part of the family. Excellent customer service

Friendly and knowledgeable staff. I perceive the products as expensive but good quality

The team at the store

Fair prices and great and knowledgable staff

awesome service. dropped bike off for a tune up and some repairs and the guy new exactly what I was after. work was done very quickly and price was way better then I could of asked for. iv brought both my bikes there this year and will be back again

As a matter of fact I have already recommended Trek to a friend

It was great

Very helpful and friendly staff. Would definitely recommend to anyone!

Service is #1. I felt comfortable and listened to.

Great attentive service.

Thanks

Everyone is so welcoming and helpful....the team knows my name as soon as I enter the store. Excellent customer service. Thank you.

This was my first experience with the Kingston Trek team and it was great. I worked directly with Ashan, who found me a fantastic bike. He kept contact throughout the entire process and still continues to check in to make sure everything is running up to the Trek standards. Overall, 10/10 would recommend to others.

Thank you for everything.

First name removed

Very good service, at all levels. Friendly, knowledgeable and efficient.

Courteous staff, good service, reasonable prices ... What more to ask for!

Friendly and helpful service

Staff were friendly, supportive, and very knowledgeable.

I always enjoy my experience when dealing with any of your team members. Although usually for an unfortunate reason, such as a part that needs replacing or a concussion, your staff is not only friendly and generous, but most importantly all share a love of bicycles... n+1.

Thanks for everything.

Great products and service is very polite and helpful

Fast and loved the email notice that the repair was completed.

Service and advice was great.

Service and advice provided by Trek team.

Top notch service. Very pleasant and helpful staff.

Greg and Ashan are always a great help and happy to see me...so it makes for a pretty inviting place to visit and shop

Local

Friendly, timely and dependable service

Staff are extremely helpful. I have purchased a bike from Trek, had tune ups , bike fitting ,and purchased accessories and clothing . Staff are very knowledgeable and explain things well. They communicate well when presenting issues with your bike during tune ups. I have told many friends about how impressed I am with Trek!