- Phone: 6137673076
Customer Testimonials
For several years I have relied on the Kingston TREK store for bicycle servicing.
I enjoy contact with the friendly and very competent staff members, who are generous with their time and provide helpful explanations of any repairs or upkeep that they have carried out.
Products and parts have always been of very good quality.
It is also nice to be able to sit with a glass of water in the showroom!
Fast and friendly service. Thank you
Knowledgeable helpful and great quality
So knowledgeable and great service.
Prompt professional friendly
Service that Mike and the team provided was superb!
You treat me with respect even though I am an older rider and a woman.
There is always someone there to help me with whatever I need, explaining clearly without pushing unwanted products or services.
You showed me a range of products explaining the differences so that I could choose the most suitable one for me, and then you had it in my preferred colour.
I really like the people that take the time to help and suggest the right product for you.
Always accommodating.
Quality & personable staff
Staff ownership fantastic !
Store layout fantastic !
First ride on 25c tires 2 Oct. Not pleased with them. Extra weight & feel slow & poor rolling. Need to cycle harder for same result ( speed ). Performance bike, need to feel both light & fast.
Service was incredible. Always going above and beyond
Beth was friendly and very knowledgeable, she listened to what I wanted out of a bicycle and made a great recommendation. I would recommend anyone interested in getting a bike to deal with trek bikes in Kingston. Thanks again ! First name removed
Honest and upfront
Quality product
I like that someone is always available to explain to me your products in a caring and respectful manner. I know you have quality products meant for elite riders which I am not. There is a respect among bike riders that everyone is doing their best at whatever level, I feel that when I am in your store. Thank you
Customer service has always been excellent. The staff are always responsive, knowledgeable and kind. Trek road bikes are amazing to ride!
We really like the Electra brand cycles, the care & service in the store from the staff is exceptional.
Knowledgeable helpful service. Thanks.
Very friendly and knowledgeable staff.
Friendly. Trek takes the time to listen. Fast turnaround
Very professional staff. Treated my young son with respect when he was in the store alone looking at the bikes. Follow up email address to my son reflected that experience. This was not the same experience at other bike stores in the area. Well done all round.
Quick and reasonably priced repairs. Friendly staff.
Prompt, thorough, accommodating
Excellent service and great products!
Always excellent with repairs or upgrades. Accommodating when we need our bikes on short notice
friendly, helpful, efficient, quick service
Top quality products and great customer service. I live out of town and am able to easily find the quality products that I want and ordering online is easy and hassle free. When I am able to attend the store every associate is knowledgeable and helpful making sure that I find the best product for me.
The products are excellent and the team at the Trek Kinston store is always very welcoming, professional, and helpful.
Hello,
I like my bike very much, and like staffs there even more! I have introduced your store to my friend and she checked it out, and you have ordered one for her, in last July or August.
Thank you.
First name removed
Took time to patiently explain how the bike worked. A service call was required initially, and it was taken care of very quickly. I would highly recommend this group.