Customer Testimonials

Everything was very simple. From ordering the bike. A last minute change to the colour and pickup.
Staff are friendly and very knowledgeable.

Very helpful, friendly staff

I recently purchased a Trek FX 2 Gen 4, and I can’t speak highly enough of the experience! The staff at Trek Kingston was professional, welcoming, and genuinely passionate about cycling. Beth, in particular, stood out with her friendly demeanor, expertise, and prompt responsiveness to all my questions. She made the process seamless and enjoyable, ensuring I felt confident in my choice.

The bike itself is of the utmost quality and craftsmanship. The FX 2 Gen 4 is built to last, making every ride an absolute joy. I’m thrilled with my purchase and already look forward to returning for future cycling needs. I recommend Trek to anyone seeking top-tier bikes and outstanding service!

Great people, walked through my new bike very thoroughly and were super helpful

I emailed earlier this week about purchasing a bike from Trek and also from a competitor. Trek Kingston provided timely feedback for my inquiries and were very helpful in explaining the differences between the bikes that I was looking at purchasing.

Following my inquiry, Beth was able to set me up for a test ride… even though it was raining. With her help I was able to decide the best bike that fit my need. She further ensured that the bike was sized properly for me.

Upon purchasing the Trek bike Beth further explained the features of the bike, and she took the time to properly register my new ride for warranty and theft tracing purposes. I am very impressed with her kindness, and attention to the customer’s needs.

I would absolutely recommend her and the Kingston Trek store as the place to shop!

Thank You Trek… and Beth!

First name removed

Always excellent helpful friendly service at this location.

Pretty competitive prices and great customer service
Vast collection of bikes, and great source of information when choosing a bike. I highly recommend visiting them before deciding on the right bike for you because they will definitely help you make a better decision.

Excellent service - people are great. Provide everything I need for my enjoable cycling experience. Very knowledgable staff.

Kind, professional, reliable

Best staff

Best staff!! Quality service, products, advice and warranty!! Thank you for my wonderful new bike!!

Friendly, knowledgeable and not pushy. Nicely decorated and clean store.

Friendly and knowledgeable staff, prompt service as scheduled, very reasonable rates.

I have particularly appreciated helpful assistance with problems when I showed up without advance notice.

I want to thank you from the bottom of my heart for your time, assistance, empathy and compassion with my needs. David's passing has been one of lifes horrible moments but the group of incredible women at your store made it so easy to modify his bike so I could continue his ride. I will always promote your store, your staff and your product.
Name removed

Fast and great service. The staff are pleasant and very helpful.

Your sales staff is second to none. Your product is the best. Your store is well organized and the owners are excellent. Well done in every way.

Attentive service, knowledgable staff and no upselling. Very impressed.

Great personized service. Very knowledgeable staff.

Kind, friendly and knowledgable

Friendly, knowledgeable and prompt

Service was excellent. Mike was patient, extremely informative, and not pushy. He made me feel comfortable shopping for a bike while giving me feedback to help guide my decision.

Friendly people. Solid products. Good vibe.

Excellent customer service, no pressure sales.

Very helpful persom

Awesome service. You guys rock!

Friendly, knowledgeable and thorough!

Amazing as always.

Kingston Trek is the best bicycle shop I’ve ever visited. Always a nice greeting, expert service, and overall enjoyable experience.

all excellent!

The fact they seem to know my name when I go in, & answer all my questions, even when I'm not buying but just browsing.
The service guy - sorry...forgot his name - is fantastic. Showed me how the sealant works (I'm new to tubeless)...very patient & answered my questions (which are usually many).