Customer Testimonials

Very kind service that went above and beyond.

Service was great,very upbeat and professional

Way better customers service than other local bike shops with quicker turnaround service.

dependable service that I would recommend to friends.thank you.

They were very patient and knowledgeable to assist me with finding a bike and educating me on road bikes. The appointment system makes it much more enjoyable and less rushed to make your final decision

I was very pleased with the sales person, Beth. She was most helpful, friendly and knowledgeable. I also liked how much of your staff are women. Years ago when I cycled, the staff at Cyclepath were all men and I felt they talked down to a woman.
I am also please with the bike I bought. I took it out for a ride the next day and was thrilled at how it handled and also am pleased with the warrantee and the 30 day free tune up. I will highly recommend your store and thank you Beth.
Name removed

Great People to deal with plus reliable products

Excellent service and friendly staff

Always great service. Quick and extra care is taken to keep everyone safe right now.

Bikes are like new again. Clean and shifting and braking all like they should. Thank you very much! Great job!

I called your store and spoke to a salesperson about the trunk bicycle rack I wanted to buy and within less than 10 minutes the sale was completed. She was friendly, knowledgeable and efficient. My daughter was able to pick up the bike rack the same day and it was there waiting for her. Thanks so much for your care and attention.

Excellent service. Friendly staff. Great workmanship. I recommend Trek to everyone!

Great service, very knowledgable.
I have my bike store.

Good to keep it with friends. Staff knows their stuff too. Overall a quite pleasant experience and loving the new bike :)

Reliable products, reliable service

Very thorough, experienced , kind and generous

Amazing customer service

Professional, knowledgeable service.

Polite staff adequate product and efficient timing

Easy to get fit in for appointment, reasonable prices...you guys rock!

Helpful and clear in a difficult time.

A very small job- blown tire tube replacement- was done in a day, as promised.

Thanks.

Thanks very much to Leanne and team for getting us a bike!
You've done a great job to respond to the COVID restrictions, made the pick up very easy and safe.
Will continue to spread the word about your great shop!

Great people and great service! We had a couple of our bikes repaired and serviced. I will say that despite the ongoing covid pandemic the wait time was long but it is the new norm so not a complaint. What I appreciated most was the communication with the staff and their responsiveness to all my questions. I light of how busy they are this is certainly a double fist pump kudos to the TBK crew. Very friendly and upfront about cost and recommendations. I would like to have got into a bit more details regarding options for the fixes (in terms of which replacement parts are available) as my knowledge on this stuff is modest at best. I feel that the limited 'facetime' and how busy they are (due to covid) during the whole exchange is in part to blame.
In any case I have been to many bike shops over the years including shops here in Kingston. Their passion for biking translates into excellent service. Also, let me just say that we live on the west side of the city with other bike shops much much closer yet we will continue to give our patronage to TBK.

Appreciate the exceptional service!

I wasn't charged for any unnecessary repairs and the woman who took care of us was really nice!

Quick service, great staff!

Staff super friendly and call you by name.
Accurate timeline given for proposed work.
Respectful of the COVID-19 workplace conditions.

Great product. Fun, friendly, helpful staff...unfortunately not great for parking although we lucked out and got a spot both for drop off and pick up.

Very helpful.

Great service! I love my new items. Thank you!