Customer Testimonials

service was helpful and friendly.
during this pandemic even thou were in stage 3 they are keeping the doors locked and doing curb side pick up or call for appointment. which i didnt mind you can email or call for appointments or questions. they get back to you within the day or early morning the next day. made buying a bike very easy. i got in set up with the bike i wanted and out quickly. all questions answered.

i went with the farley 7 , a mountain bikers fat bike

its a smooth ride fun too. the drop seat is a god sent for climbing and going down hill or just even a casual ride down the road. frame is light weight but very solid. seats alittle uncomfortable but manageable . love the fact the tires are stud able for those who wish to ride in the winter months. all and all very happy with my purchase .

Thanks Beth! The bike is amazing. My daughter keeps stealing it from me. We will likely be back for another one. 😄

The service is amazing! Your staff are very knowledgeable, professional, friendly and kind!
Products are excellent:)

Ashan and James did a great job fixing the broken parts. Thank you.

friendly, good value service

Helpful staff found a bike for my son even when there were very few available!

Good variety. Good service.

Love the bikes and service is exceptional! Everyone there lives their job and it shows.

Super friendly staff. Very helpful, didnt try to upsell, just helped with what I needed. Very aware of social distancing

They were accommodating, friendly and very willing to help.

Speedy service. Knowledgable staff

Most professional customer service from any bike shop I've been to!

Friendly , helpful, timely and very reasonably priced .

Service was speedy as was drop-off & pick-up! Always a great experience. Knowledgeable staff.

After visiting a west end bike shop in Kingston and receiving poor service and rude staff member I decided to try Trek Kingston. What a difference! Great service and knowledgeable and friendly staff. Would highly recommend Trek.

Super helpful ! All staff members that I spoke to were knowledgeable and helped me get back on the road

I felt like the staff went out of their way to help and they were very kind and positive in their interactions with me.

The staff was incredibly free endless and helpful!

Friendly service.

Prompt intake to tune my bike, with a call to me when it was ready. Cheerful, polite staff.

Excellent service: I think I’m riding twice as fast now (or at least it feels like it). Thanks you.

Very personable and knowledgeable staff. Lovely store.

The store was extremely well-organized with a very appealing layout. The trial process on the trainer on the platform as well as bike fitting was an exceptionally valuable service.

I have never received such excellent care from a bicycle shop before and would definitely recommend Trek to friends!

It's always a pleasure dealing with Trek Kingston. Their knowledgable staff ensure they take the time to understand what the customer is looking for and recommend products best suited. Always willing to spend the time to make sure questions are answered. Overall a very pleasant experience. Thanks Trek Kingston!

Great service. Knowledgeable and friendly. Always enjoy coming to the store.

Trustworthy, knowledgeable and reasonably priced.

Great service! My bike was in good hands. Friendly and knowledgeable staff.

I haven’t had enough time to enjoy my new bike yet. Staffs were very friendly and responsive.
Leanne and Beth were helpful to my request from day 1.

Everything.

Staff very helpful. Covid restrictions well observed.

Great staff who who have great passion!