- Phone: 6137673076
Customer Testimonials
Great, personal service and very helpful and knowledgeable staff.
Friendly staff
Quality service
Friendly and expertise service. Very careful during COVID-19.
Excellent customer service
You guys are awesome! You are very professional and attentive to you customers. You always set realistic expectations as far as how long service on your bike will take and you get it done when you say you will have it done. You have a very loyal customer here!
The most amazing part is the people!!!!
Kind, prompt, wonderful work.
An amazing place for all things bicycle in Kingston - super responsive to requests, great pricing and very friendly!
Exceptional customer service...you bent over backwards to get my bike back to me on the same day after a tune up when you knew I had a ride to go on with my family the next day. Can't say thank you enough.
You guys fixed my bike. I'm happy
Excellent and friendly service .... an one stop shop for my biking needs. Thank-you!
Personal, friendly and experienced service!
you're a local business doing a great job!
The Kingston team is very friendly, and super helpful. I called this branch numerous times and they were very patient with all my questions. Staff took 20 minutes to nicely pack our new bikes into our small SUV. Great branch!!
The product is great and the service was outstanding! Thank you for replacing my seat for free!!
Name removed
Knowledgeable and friendly staff providing first class customer service.
services are excellent with knowledgeable staff and compassion to customers ...the products that i bought are great (bottle cages, bike stand)...thanks for lending me a bike stand while waiting for my order to come..I'm looking forward to buy a road bike at your store...
Everyone who helped me was very helpful. I had a very good experience dealing with you guys. Thanks a lot ; ).
Great service great staff
The service provided from my first phone call. I ordered my large frame bike that arrived two weeks later. I had a1.5 hour drive to pick up the bike and have extras added they were all on the bike when I arrived. The service in the shore was outstanding they made you feel welcome ,had suggestions. They had very good COVID19 protocol in place. They even bought the bike to me behind the store to load on my carrier, I had never heard of Trek before that all changed from the positive experience of spending $1,400 on a new bike. Leanne was my contact in the store and my first call was with Beth. Great team
First name removed
Excellent service and follow up. I highly recommend them. Five stars from me.
Fantastic customer service. I had to order a bike and it arrived on time which during Covid-19 is not always the case. Whenever I contacted the store either via email or phone the responses were helpful and friendly including when I wanted to change the colour of the bike I had ordered :-)
Great service when I picked the bike up ensuring it was setup to my needs.
Leeanne at Trek Kingston helped me out tremendously. COVID has made bicycles pretty hard to come by unless you wait for months. She helped me find a bike that worked and would be available in a couple of weeks.
At the store Sue helped with fitting the bike. Adding accessories and an awesome helmet.
My bike is fantastic. Dual Sport 3 in Factory Orange. Took it out yesterday for its maiden voyage. I was actually laughing when riding it because it was so easy to pedal and ride.
Quick service. Great communicAtion.
Friendly customer experience
Friendly, helpful and very reasonable rates
Very friendly staff, good service!
Leanne was incredible! She went way above and beyond expectations to help us out. We will definitely be return customers.
Thank you!
I appreciated the friendliness and helpfulness of staff. Getting back on a bike after so many years is a little intimidating. I was out at ease immediately.
customer service is always top notch. Service on any of my bikes is dependable, good workmanship, timeliness. Overall a very friendly, competent bike shop. I always recommend to anyone.