- Phone: 6137673076
Customer Testimonials
Helpful service with good humour; insights into equipment; quality products; pleasant staff
Everyone was extremely friendly and provided help every step of the way.
Best service ever:)))
Your team always gets the job done quickly and exceed my expectations!
Super helpful and friendly staff
Efficient and fast
We like the selection of items that are offered at this location.
The staff are very friendly as well !!!
Excellent service repairing my rim.
Quick and efficient service and good knowledge of products + advice for at home installation!
Very knowledgeable. Personal service. Time commitments honoured. Thank you
Fantastic customer service! Their technicians really know their stuff. They are very helpful when it came to sizing and fitting the bike to my liking. I would absolutely %100 recommend them!
Beth as well as other staff were very helpful, took their time to answer my questions and I never felt rushed. Your products are high quality bikes that stand the test of time. All of your staff were very welcoming and friendly.
Friendly knowledgeable
Service was incredible. Leanne was very accommodating, answered multiple questions via email and made the whole process of getting a bike (despite the shortage and the pandemic) an amazing experience. Thank you!
Couldn't see all you merchandise but bought some nice panniers yesterday. Thanks
Staff were very accommodating, friendly, helpful and well informed. Also liked how careful they were being to keep everyone healthy in these COVID times.
Efficient and friendly
The reps I spoke with were extremely helpful, patient and they were kind.
Good service!
The reliability!
Great services when they inform you about choices or alternatives.
I took my bike to replace the chain and lube the bottom bracket.
It was done on time.
The Trek store in Kingston provide great customer service and support, for both bikes bought there and others that you may need support with. They are super busy at the moment and products are short, but they communicate all these issues promptly. Retail staff and mechanics are great.
Good value, friednly staff!
Your products and services are great! The staff is especially Great!!!!
The staff has been really helpful every time I’ve been in, and prices are reasonable. It doesn’t feel like I’m a newbie intruding on an expert cyclist club when I go to the store.
Knowledgeable staff, friendly helpful service.
Fast, efficient, friendly and did exactly what they said they were going
Great bike, very friendly and knowledgeable staff.
You guys are fantastic!! Very accommodating, super staff. You guys went above and beyond for us, it is my sons birthday and we desperately needed a new bike for him. You guys delivered amazingly. Thank you so much Leanne for all your hard work!
Thank you
From a very happy Birthday Boy!
Staff very friendly and helpful in selecting the right bike and accessories