Customer Testimonials

Excellent service, thank-you!

Kind workers, fast service, good location, quick feedback, good service and products.

The staff are all amazing. Ashan’s wives have both helped me with my purchases - BLB to ring me out and Leanne to disinfect everything! The mechanics are so talented (& dreamy!) and exercise great patience with my endless queries. And even Ashan is great at coming up with new, efficient protocols (though not always so great at following them). Above all, Molly is the cutest (even with her oozing sores). Thanks Trek Bicycle Kingston, I will be back (I heard it’s pizza day Monday!).

Great service, very friendly and helpful! I would absolutely recommend purchasing your next bike with Trek Kingston.

Great service and I trust the folks.

Great service. Nice to see a company still knows how to provide good service. Bought a bike for my daughter, will be buying a new bike from them for myself in the near future

I love to support local businesses. You guys are demonstrating your love for our community by the way you are practicing safety during this health crisis. Your service was fast and professional. Thank you.

Great store excellent services
Fantastic knowledgeable staff
I highly recommend Trek Kingston for purchasing bikes and gear and servicing your bikes

well you guys were there for me even with the corona-19 virus going around, my order got done fast and accurately will do business with you guys in the short term and long terms.

Cheers and keep the good work.

Service, by phone Was excellent. Sue knew the information I was looking for about the helmet fittings. Offered information about warranty and satisfaction of product. Pick up was perfect.

excellent service. thanks

LOVE everything!

Always a pleasure to deal with you folks! This is my second bike purchase with my third on the way for my wife. All the staff are super helpful and go out of their way to make sure I am getting the best bike for my needs. The only place for bike shopping in Kingston. Thanks so much!

Excellent Service as usual!

The service I received from Leanne, Sue and Beth were excellent. They even special ordered my e bike for me and delivered it. I am currently in touch with these ladies to inquire about buying another e bike from Trek for my husband. Wonderful service and great bike!!
Thank you!!!

You listened and understood my situation and expedited a relatively easy repair - many thanks!

Sue was so helpful and kind. She went above the usual to ensure that my grandson’s bike had the training wheels ordered and in place as soon as they arrived. I wasn’t even charged for the installation. You have made a five year old boy very happy!

You guys really hooked me up and fixed my kids bike. Very much appreciated!!

Very knowledgeable and friendly staff.

Love the staff

I was very appreciative of the fact that the personnel at the store were able to answer my questions regarding some bike repaires, and suggested to bring my bicycle in to have someone look at the issues. Once I brought it in, it was assessed and repaired within a couple of hours.
The people at the store were very helpful and friendly, and the bike has been performing well ever since. This was all done under the current coronavirus situation, and the store people were very organized and accomodating.
Thank you very much.

Quick and helpful

Knowledge very helpful

professional

Everything. You guys are awesome. You have everything we need at good prices...IN A PANDEMIC.

People at this Trek outlet are friendly, efficient and patient.

Good bikes, good service

Very friendly and knowledgeable people

Very friendly staff and non-intimidating environment for novice cyclists.

Friendly staff, very professional and helpful. Excellent experience.