Customer Testimonials

Quick friendly on time.

Excellent service

Very friendly and helpful staff.

Service and ability to respond to questions/requests are top notch. Always a friendly and helpful face to greet you and give you advice.

Customer oriented

Trek was fantastic, from initial conversations, to drop-off, and to pick-up.

All my concerns / questions were noted ahead of time during my initial phone call. Drop-off was very easy, and service timing was reasonable. When picking up, my receipt included all the details of the work done (+notes), and a mechanic was also available to walk me through the changes and give some more detailed explanations.

Liked the small details (e.g. text message saying service was done and the receipt with mechanics notes).

Great staff, will come back to Trek for other bike needs in the future.

All of my interactions with the staff at Trek have been great. I do not hesitate to recommend Trek to friends who require assistance with their bicycles.

professional service A to Z.
they fix my bike, now it run smooth perfect.
thanks you!

Thorough

The store is organized and easy to be in. The staff are very knowledgeable and friendly and helpful. They’re following protocol for Covid19, and even though we had to make an appointment to go in, I did not feel rushed to get in and out. I was given freedom to take a bike for a test ride, and ultimately purchased a new and fun ebike! Which they delivered to me in Westport! Great service all round.

I am very happy with my purchase. I was so pleased with how kind all the staff were. Everyone knew what they were talking about and made my experience that much better. I can't wait to come back in the future to fix up my bike if I need it. Thank you for all the kind help!

I like the personal service, helpful information, fair prices, honest assessments. Every staff member is engaged, energetic and shows initiative.

I'm especially happy that you are keeping yourselves safe, with an excellent covid-era system of service, which also keeps the customer safe.

Thanks!

Super helpful.

The amazing staff

Leanne took a personal interest in my situation and asked questions about the type of riding I would do etc and made the suggestion for the type of bike I would like. It was not in store at the time but because of the personal connection I made with her via emails, I waited to hear from her when the bike was available. I did not look for other options. She nailed it. My Verve is perfect for me. She spent time during my test ride adjusting the seat, teaching me the gears. The whole experience went off without a hitch. I love my Verve, and would highly recommend your business.

The friendliest and most helpful people who’s prices are more than likely the most reasonable in town.

The Bontrager (Trek) products are first class. The service has always been excellent. My wife and I are super pleased and would certainly recommend them to all cyclists.

Always friendly, professional service. My go-to bike shop for service and sales!

The staff are absolutely amazing and accommodating!! Despite not knowing I needed an appointment during Covid, a staff member was able to assist me with shoes, and get what I came to the store specifically for. There concern for customer safety was at the top of their list. Worth the drive downtown for your bike needs!

Service was professional, knowledgeable & friendly

Good service

Great service. Friendly staff.

The staff at Trek were extremely knowledgeable and friendly during my visit!

Fast service

Our family loves visiting Trek and the team always offer great service to help keep us on the trails :)

Cheerful, knowledgeable employees. Made sure I knew what to do before leaving the store.

Very individualized service and friendly helpful people.

We bought our first Trek bikes 12 years ago and they are still going strong....just purchased 2 more as a wedding gift....excellent quality and fantastic customer service from the team at the Kingston, Ontario Trek Store!

Professional, courteous, knowledgeable in every way

Service was great! Sales person very knowledgeable and friendly. I felt like I was in good hands! Trek bikes are supposed to be excellent - looking forward to a great ride!