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The service provided from my first phone call. I ordered my large frame bike that arrived two weeks later. I had a1.5 hour drive to pick up the bike and have extras added they were all on the bike when I arrived. The service in the shore was outstanding they made you feel welcome ,had suggestions. They had very good COVID19 protocol in place. They even bought the bike to me behind the store to load on my carrier, I had never heard of Trek before that all changed from the positive experience of spending $1,400 on a new bike. Leanne was my contact in the store and my first call was with Beth. Great team
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