Trek Bicycle Kingston
710 Front Road
Kingston
ON K7M 4L5
Canada
  • Phone: 6137673076

Customer Testimonials

Report a concern   April 3, 2021 — Rated 10 out of 10 by S.V. Trek Bicycle Kingston
What do you like about our products and services?

Great service, thanks.

Report a concern   April 1, 2021 — Rated 9 out of 10 by S.H. Trek Bicycle Kingston
What do you like about our products and services?

Responsive and knowledgeable service. Thanks!

Report a concern   April 1, 2021 — Rated 10 out of 10 by M.M. Trek Bicycle Kingston
What do you like about our products and services?

The one on one attention and personal service is second to none.

Report a concern   April 1, 2021 — Rated 10 out of 10 by S.T. Trek Bicycle Kingston
What do you like about our products and services?

Thoughtful service from staff member who demonstrated procedure for removing and replacing front wheel.

Quick turnaround for servicing my bike at a very busy time of year.

Efficient appointment and notification messaging.

Pleasant and welcoming staff.

Report a concern   April 1, 2021 — Rated 10 out of 10 by B.L. Trek Bicycle Kingston
What do you like about our products and services?

Great friendly and knowledgable!

Report a concern   April 1, 2021 — Rated 9 out of 10 by J.M. Trek Bicycle Kingston
What do you like about our products and services?

Friendly, professional services; timely service; focus on what needs to be done - pragmatic, helpful advice;

The only thing that would be helpful (ironically, in some respects) would be short-term drop-off parking (e.g., behind the building?) - parking is limited and awkward, which will pose a challenge for those bringing their bikes in from afar, or bikes in a state of disrepair.

thank you!!!!

Report a concern   March 31, 2021 — Rated 10 out of 10 by S.G. Trek Bicycle Kingston
What do you like about our products and services?

Very friendly customer service always using quality parts and price is in line with the service and products even being busy they do their best to meet a timely service you require.

Report a concern   March 31, 2021 — Rated 10 out of 10 by P.F. Trek Bicycle Kingston
What do you like about our products and services?

excellent!

Report a concern   March 31, 2021 — Rated 10 out of 10 by J.K. Trek Bicycle Kingston
What do you like about our products and services?

Beth and Leanne provided excellent care and support as I navigated this significant purchase. Beth took time to understand my needs, to explain the mechanics of the bike and make sure I was comfortable riding it. Leanne was in the background providing a cheering section! But there was no pressure; the concern was that I get the right bike for me. During my time in the shop, I witnessed a Trek crew that loved their bikes and loved their customers. It was a great experience!

Report a concern   March 31, 2021 — Rated 10 out of 10 by J.F. Trek Bicycle Kingston
What do you like about our products and services?

That you actually have a customer service line (unlike Cannondale, for example), with knowledgeable people on the other end. This is important. Plus, you have a clear and to the point set of warranties , including a life time warranty on frame....nice. Again, by comparison, Cannondale, which had initially been my first choice, has so many qualifiers regarding how they might warrant a given warranty claim that I thought warranty was part of a script for Saturday Night Live.

Report a concern   March 31, 2021 — Rated 10 out of 10 by R.S. Trek Bicycle Kingston
What do you like about our products and services?

Excellent customer service. Timely and competent service.

Report a concern   March 31, 2021 — Rated 10 out of 10 by I.S. Trek Bicycle Kingston
What do you like about our products and services?

Everyone was very friendly and when miscommunication occurred they were very patient with me. The staff went above and beyond what was being charged for to make sure I have a good biking experience, and the price was very reasonable.

Report a concern   March 31, 2021 — Rated 10 out of 10 by D.J. Trek Bicycle Kingston
What do you like about our products and services?

Great shop, very knowledgeable and helpful staff

Report a concern   March 31, 2021 — Rated 10 out of 10 by C.S. Trek Bicycle Kingston
What do you like about our products and services?

We love the personalized service that is provided by Trek Kingston. The staff are outstanding and care about your needs and want to ensure you have a positive experience. Great job Trek Kingston.

Report a concern   March 31, 2021 — Rated 10 out of 10 by G.M. Trek Bicycle Kingston
What do you like about our products and services?

Hard to describe such rapid, superb and generous service and attention!

The outlook absorbed is that as a customer, I am both welcome and important!

Many thanks Trek crew!

Report a concern   March 29, 2021 — Rated 10 out of 10 by D.V. Trek Bicycle Kingston
What do you like about our products and services?

Timely as requested and email back when ready for pick up

Report a concern   March 29, 2021 — Rated 10 out of 10 by S.N. Trek Bicycle Kingston
What do you like about our products and services?

Rapid turnaround time for bike tune-ups when booked via the online system; it took just over 24 hours. Excellent repairs, with both cost of parts & quality being taken into consideration. They walk you through what needs to done, with minimal pressure (upselling).

Report a concern   March 29, 2021 — Rated 10 out of 10 by J.F. Trek Bicycle Kingston
What do you like about our products and services?

Great friendly people, great service

Report a concern   March 28, 2021 — Rated 10 out of 10 by R.M. Trek Bicycle Kingston
What do you like about our products and services?

Friendly service. Very knowledgeable staff. A really great place!!

Report a concern   March 28, 2021 — Rated 10 out of 10 by D.D. Trek Bicycle Kingston
What do you like about our products and services?

Great staff very helpful and friendly and they know bikes.

Report a concern   March 28, 2021 — Rated 10 out of 10 by B.R. Trek Bicycle Kingston
What do you like about our products and services?

Great product and service in the store. Thanks

Report a concern   March 28, 2021 — Rated 10 out of 10 by M.K. Trek Bicycle Kingston
What do you like about our products and services?

The staff at Trek Kingston is always so amazing! Thank you for all your help!

Report a concern   March 28, 2021 — Rated 10 out of 10 by D.T. Trek Bicycle Kingston
What do you like about our products and services?

Not sure of product , haven't been out yet , cold and wet. Everyone at the store were awesome , answered all my questions , extremely helpful. Recommend them to all my friends .

Report a concern   March 28, 2021 — Rated 10 out of 10 by M.F. Trek Bicycle Kingston
What do you like about our products and services?

Excellent customer service, fantastic products. Great helmet and bike for my 6 year old, great helmet and shoes for adult. Would recommend to everyone.

Report a concern   March 28, 2021 — Rated 10 out of 10 by B.D. Trek Bicycle Kingston
What do you like about our products and services?

Very friendly and good services

Report a concern   March 28, 2021 — Rated 10 out of 10 by J.H. Trek Bicycle Kingston
What do you like about our products and services?

An appointment with personalized service. The staff was knowledgeable and spent time making sure that the bike was the correct one for me.

Report a concern   March 27, 2021 — Rated 10 out of 10 by D.J. Trek Bicycle Kingston
What do you like about our products and services?

Friendly, knowledgeable service - and great bikes!

Report a concern   March 27, 2021 — Rated 10 out of 10 by M.S. Trek Bicycle Kingston
What do you like about our products and services?

Your staff is wonderful. Your refund policy is great. I recommend the store to friends frequently

Report a concern   March 26, 2021 — Rated 10 out of 10 by L.B. Trek Bicycle Kingston
What do you like about our products and services?

Knowledgeable and helpful staff
Bikes are excellent quality

Report a concern   March 26, 2021 — Rated 10 out of 10 by T.G. Trek Bicycle Kingston
What do you like about our products and services?

Very fast and cheap


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