Customer Testimonials

Trek Bicycle Kingston is now my go-to place for all my cycling needs. They carry top-notch products, and their staff is some of the most helpful and knowledgeable I ever dealt with. No pressure, just polite advice, and explanation of their products and services. I will definitely be buying another bike from them. I highly recommend Trek Bicycle Kingston.

Fast turn over and honour their early tune up deal

Wonderful store amazing customer service and very knowledgeable. I have and will continue to recommend Trek Kingston to my friends!

Love my trek bike and really appreciate the excellent customer service!

Very efficient and professional.

Exceptionally friendly and knowledgeable!

Really nice store and friendly, helpful staff!

Very friendly, prompt service.

Staff communication and price transparency.

The customer service was excellent. The staff spent a lot of time with me on the trainer tweaking the bike to get a good fit. I was initially going to buy a bike from another store but after having Ash and Leanne invest their time and experience as well as their patience I wanted to go with a place I could trust. Would 100% recommend to friends. The bike fitting at the start and lack of pressure to buy was what really pulled me in.

The service has been absolutely wonderful. Leahanne was incredible to deal with!

Personalized service, knowledge, attention to detail, great with kids.

Everything! Especially the staff, who are extremely kind, helpful and knowledgeable when picking a bicycle or other accessories that's right for you.

Luckily the parts were in stock. Service was great very friendly and helpful.

Ordered new bike shoes, the next day the owner called to confirm my address and I had them in my hands 12 hours after I ordered them. So friendly

Service is top notch. They help you get the bike you want and spend the time with you to ensure you can get one.

Professional, friendly, trustworthy

Great gear and even better service.

Needed help getting bike ready for winter riding and the very knowledgeable staff at Trek looked after everything, thank you

Tough to give great service during a COVID lockdown, but I believe they did the best job they could under the conditions. Really nice people.

Great bikes, dependable service and reasonable prices, what more could anyone ask for?

Super responsive staff, very friendly, true to their word! What don’t I like about your products and services?! ❤️

Well knowledge staff on product and accessories with great selections, the entire staff is very kind, thoughtful and courteous. Trek Kingston, don’t ever change!!

Great, friendly, well organized service.

Friendly and helpful staff! Always there to answer questions and help guide you in picking what bike will be a good fit for you. I just purchased my second bike in less than a year from them. It has been a great experience dealing with them so far.

A pleasure to deal with and attentive to my needs. Thanks

To all the Trek Kingston Team - Your friendly smiles (underneath your masks) when you answer the phone, meeting me when I was dropping off my bike, and picking it up faster than I expected, always make me feel great! You make the joy of riding my bike even better with your amazing service!
I realize I may get special treatment, yet I know that this is the way you look after all your clients!
Keep it up!
Stay Safe and Smile Lots!
First name removed

Affordable. Friendly service. Nice clean store / shop.

Excellent and Personable service. Even though I am a new customer, I felt like I was treated like a regular customer. I was told my bike wouldn't be ready until march and I received it 2 months earlier. It was a great customer experience.

Great staff, knowledgeable, helpful. Great products. Prompt attention to customer needs.