Customer Testimonials

We love your services and products and appreciate everything about you but I do have a suggestion. We took advantage of the spring clean up for our bikes which was $50.00 off however when we paid the bill you took the $50.00 off the total bill including the tax which really is not how it should be done. You may want to change that aspect of the special. Bike is working beautifully!

Knowledgeable, friendly and comfortable atmosphere and people!

The staff are very knowledgeable about a variety of products and very helpful in showing options. Very efficient booking process for appts. Certainly a go-to shop for all levels of cyclists!

Great service from all employees of the store.

Thank you so much to everyone at Trek Kingston. Communication and in store service was fantastic -friendly and efficient. I only wish I lived closer so you were my local bike store. Thanks!!!

Thanks for fixing my bike trainer! Everyone was super nice and very helpful. Definitely will be coming back for all my bike needs.

Regretfully did not get her name, but I called to ask for recommendations on getting new pedals and shoes for my spin bike so I could clip in. I was super confused with what I needed and the employee I spoke with was incredibly helpful and went above and beyond. She processed my order over the phone and I came to pick it up a few hours later. I appreciated how even though we are in a green zone, the store was obviously taking covid extremely seriously.

Thank you!!

I am very satisfied with the service I got at the Trek bicycle shop. The staff was friendly and very helpful. I would not hesitate to take my bicycle in for service.

friendly, helpful service.

Excellent customer service, very knowledgeable about the bikes and accessories. I felt very comfortable talking to the staff.
Yes, I have already recommended your store to my friends.
Thank you

Excellent customer service!

Very knowledgeable and took the time to answer my questions

You have a good selection of quality bikes.
Staff listened carefully to how we would use the bikes. They asked good questions, were very knowledgeable and were able to make solid recommendations. You also had lots of stock, with more on the way, which is key in the current market.

The service at Trek was wonderful. The staff was professional, kind and very welcoming. I was properly sized for my bike and the staff answered any questions and concerns I had. The staff is highly knowlegeable about their products and encourage customers to ask questions.

I would highly recommend friends and family to purchase a bike at Kingston Trek.

Top of the line service and expertise

Very helpful and love the bike

Fast and reliable service!

Great service and great bikes ( when they can get them :(

I was very pleased from the response of the store. My bike were ready when I arrived to the store and the introduction to the product was very efficient and complete.

Great service at an appropriate price!

always very friendly and helpful
prompt service

I ordered a product online during COVID and it was ready right away!

excellent

Great service! Fast response on an email question.

I had ordered my bike back in October I think. They were fantastic about the layaway process. The bike came when expected. They got it put together and let me know right away, even though it was after hours. I was in the next day to try out and get fitted. Everyone was great at the store. They took the time to make sure I was happy with everything. Their Covid protocols are excellent and I felt very comfortable.
I purchased a Roscoe 8 and have been very pleased. Don't have too many hours yet and am really waiting to get on a trail but quite pleased still.
Going to call this week to bring in for my free one month check up which is another great service.

Excellent customer service . I appreciate all the covid protocols you have implemented within your store as well as their clear and concise communication on your web page. Your service on my vintage Trek has always been first rate and I appreciate your recommendations & efforts to maintain it & keep it roadworthy until a replacement can be orchestrated.

Always a treat coming into the store - excellent layout and vibe. Feels like being a kid in a candy store. Very glad you are still able to provide a high level of service despite the constraints covid imposes on your operations & your supply chain.

Highly recommended to people whether I am asked or not !

Prompt, knowledgeable, transparent

Happy to support a great local small business during these crazy times- all interactions with differing staff members were on point and and so happy you had stock - will def keep you in mind for referrals!

COLOUR, Sturdiness and very helpful, knowledgeable and friendly staff

Sue was never pushy, very knowledgeable and helpful. She was determined not to sell me a bike if it was not just the right one!