Customer Testimonials

Was seamless process and mostly done over the phone. Good product knowledge and lovely customer service. Very happy with our bikes!

Prompt courteous

Ease of booking. Quick service and turn around time.

The staff were friendly and very helpful

The staff were so helpful and kind. I love my new bike!

The staff. Their thorough attention to the work. Pleasantness, professionalism.

The employees were helpful, providing useful suggestions and anticipating our needs before we even recognized what they were. They took time with us and we never felt rushed. As well, they were cheerful and showed a sense of humour.
In this time of the pandemic they returned calls in a timely manner and took whatever time was required to answer our questions and queries. All in all, helpful, knowledgeable and patient. There was never any pressure by them to make a purchase ,either of their bikes or other products. This was very much appreciated.

The owners and staff are super friendly with expert knowledge and customer service skills!

Great products, great service, very knowledgeable staff

Well detailed for the customer and adaptive to the situation

Fantastic, timely customer service. Thank you!

Excellent quality staff services and great product services.

Solid service, competent and friendly staff, handling a great product. A rare blend these days, your store has earned my loyalty as a customer. Trek Kingston continues to deliver through challenging times and has established itself as a hub of the cycling community. Stay the course, you seem to have come across the right balance. Bravo-Zulu

Friendly, knowledgeable, prompt service

Great quality products, friendly and swift service.

Kingston Trek the best. Very friendly service. Although I have Giant bike and being to the local Giant dealer for service Trek Kingston provides a far better experience.

Always friendly and gets the job done fast ad cheaply-always grateful for your help

Your timeliness and professionalism. In all the years we have dealt with Cyclepath/Trek, we have never been disappointed.
You’ve got a great group of people working there that are knowledgeable and do what they can to accommodate.
Love you guys!!

Friendly reception, quick service once I had my appointment.

Quality brand name products/in stock/went the extra mile to arrange delivery through UPS. Well done!

Excellent customer satisfaction is your strong point. Besides excellent bikes of course.

thank you Sue

Great friendly efficient non-pretentious service!

I have recommended Trek to a number of friends and colleagues based on the great service and peronable contact. Explanations of repairs are given in a clear timely manner, and the work that is completed on my bicycles has been excellent.

Sue is a great asset to the business. I appreciated her patience, the way she answered all of my questions, her follow-up.
Response time was excellent. I left a message to make an appointment and received a return call within a short time.
Turn-around time : I had requested a quick turn around for my roadbike as I had also left my commuter for repair. It was done in two days.
Service: the mechanic who worked on my commuter breathed new life into a bike that’s dear to me and did an excellent job thinking outside the box to make things work at an acceptable cost. My road bike had some issues with shifting which is mostly fixed, but am still observing as occasionally it makes a noise and doesn’t go straight into gear. However, I know that if it persist and I bring it back that it will be taken care of.
All in all, super service!

Easy ordering online. Well done.

Great, friendly, knowledgeable service.

friendly staff and reasonably priced services!

a pleasure dealing with Leanne! Thanks for ever thing, I'm sure enjoying my bike

Love the service. Always knowledgeable and friendly.