Customer Testimonials

Friendly and knowledgable staff (and the ten percent discount for Kingston Triathlon Club Members).

Good service, nice location and store, and helpful staff.

Great service and knowledgeable friendly staff. Through summer it would be helpful to be open Sundays . Everyone needs time off to ride . My store of choice now .

The service at the Trek Kingston location was excellent - from start to finish. First class and very impressive

Oh gosh, everyone was so friendly and helpful! I had a bunch of unrelated questions and multiple people, experts in each one, easily and chattily answered my questions and solved my bike problems. I bought my bike at the Trek store 2 years ago and have been a customer for decades, and always get great service.

All the staff is friendly and helpful. Very quick and excellent service. Mu husband loves his Trek bike. We have already recommended Trek Kingston to friends🙂

Fast and effective - with professional employees!

Very helpful and knowlegeable staff, convenient appointment booking, and excellent quality service.

I appreciated that you took care of the details I requested.

Timing was as estimated

Employee's were pleasant and friendly to deal with

Thanks, First name removed

Trek is a great brand. I also appreciate the knowledgeable and friendly service. On top of this, I have been impressed to see so many women working at your shop. I think all forms of diversity are to be commended and it makes for a more accessible and well-rounded customer experience. Kudos.

Great service. Friendly staff. Thanks for the tune up. My bike looks like it's brand new.

5 years ago I was shopping for a new bike to alleviate shoulder pain that started after 2 hours on a bike . I made the rounds of the local bike shops trying to compare apples to apples as much as possible. The owners of the Trek store in Kingston, Ontario bent over backwards to make that happen. They set up a Domane to the measurements of my old bike and put my wheel set on then let me have the demo bike for a weekend so I could get in some long rides.
This interaction led to joining the in-store winter spin classes with the infamous spin sisters and has developed into a wonderful on going relationship with staff. Service is always prompt, competent and friendly and it is a pleasure to have a brick and mortar store where you can actually talk to knowledgeable people and handle/see/try on physical products.
Still happily riding the virtually trouble free,Domane. (Good you changed the bottom bracket on the newer models) . The Bontrager flare series of lights are brilliant. Just finishing the third summer on Aeolus Pro 3 full carbon wheels with zero issues.
Small bug bear. Bought a bontrager elite small seat bag. The velcro straps are too long and often rub on my cycling shorts if I don't adjust them just right and the elastic seat post strap has partially torn after one summer of use.
All in all still a pleased Trek store/bontrager product customer

Good afternoon. TREK was recommended to me by a friend. I took my bike in for a small fix and interacted with a staff member outside (covid). The process was both friendly and professional. I was mostly impressed by the interaction with the staff person. It was so nice to attend a business and have such personable service. And, well, I took my bike out on the weekend, and it functioned brilliantly. Thank you. I will be back.

Excellent attention to details. Care taken to get the fit on the bike right. Prompt and personal service!

Always enjoy interacting with Ashan and his team. You can always count on their expertise, fast service and friendly advice!

1. Stores are clean and very visually appealing.
2. Staff are friendly and helpful.
3. Products are working well so far.

The buying process gave my girlfriend and I a similar sensation to buying a car, which I think is awesome. It made us feel better about making the purchase. I hope this is a streamlined thing for all Trek specific stores.

Only negative thing (for Trek in general) - I think that for the price of the Top Fuel 8 it should come with a better derailleur. I would have liked to see a racing level derailleur on my 2021 Top Fuel 8 as that is what its intended for.

Overall, we had a great experience in the Kingston Trek store and will recommend the store to our friends in the future.

- First name removed

Excellent quality of products and impeccable customer service.

Staff are knowledge, caring and make you feel special,

Staff are certainly a reflection of the owner, Asham, who eads by example.

Excellent, timely and always friendly service!

Excellent in store service. Travelled from Toronto to purchase a bike for my wife. No regrets, great store and staff!!!

Patrick.

Service was polite, timely and efficient. Keep up the the great work

Responsive to questions.

No pressure.

All the staff is so friendly, knowledgeable and helpful. Nice bikes and accessories, too. In addition to loving bikes and cyclists, what more could one ask for!

Great customer service and reasonable rates.

Super friendly and quick service!

The customer service at Trek was excellent!
They returned my calls and were able to schedule my appointments right away. Staff was very friendly, knowledgeable and helpful.
I will definitely return again to get my bike serviced.

Friendly and helpful staff!

The friendly customer service ! Sue is great

Awesome staff. Very knowledged and so fun to deal with. I'd definitely recommend Trek Kingston.

Friendly and competent

Great service, knowledgeable staff, great products -- couldn't be better!