Customer Testimonials

Friendly service, clean shop.

Friendly. Easy to work with. Quick curbside pick up. Free tune up.

its just good!

Always excellent service. Curbside was efficient and convenient.

Your store is so customer friendly. I always have special requests and never once has your staff made me feel as though those requests were a nuisance. When I need an item, even with supply chain issues during lockdown, your staff always comes through and does so quickly. It doesn't matter if my purchase is a 5$ water bottle or a $700 bike, each transaction is treated with importance. Your staff also treat children's needs/annoying requests with grace and without the eye rolls that those requests may truly deserve. Solid service and I make sure to share that information with anyone who will listen.

Trek Kingston provides friendly, professional and skilled service.

It’s just the great customer service. :). Always helpful, friendly and knowledgeable.

Awesome, professional, trustworthy, highly recommended!

Best service

I like how the staff I dealt with were knowledgeable about the product and the repairs that needed to be done.

You guys are just Awesome!

I like everything! Incredible staff, fast service, and very well priced :D

Thank you very much

Delivery of bicycle to our residence after purchase.

Very attentive and knowledgeable, alway willing to help and educate, didn’t feel any pressure to buy.
Wold highly recommend them to family and friends.

Exceptional customer service!

Fast and professional, estimate was right on. Helpful and great Covid safe set up. Service was done in a timely manner. Highly recommended!

We really like the trek bicycles we purchased and the service was very professional and Leanne explained everything and was very patient with First name removed and myself Charles

Everyone knows my name and I'm only a minor customer!

Estimated exactly what work was required within 5 minutes.
Due to pandemic they were up front suggesting that a certain part may not be available but thankfully it was. Our 2 bikes were ready within a couple of days, shiny and ready for the road.
Very friendly service. Very knowledgeable staff. Very efficient.very positive experience!
Thank you.

I’ve been going to this shop for years and I have never once had a bad experience. Always friendly, never clique-y like many bike shops I’ve visited. Always helpful with questions, and sales and service has never failed my expectations. Highly recommended!

Excellent service - as usual!

My new Trek bike is AMAZING! Well worth the wait. It is such a smooth and comfortable ride.

The sales staff were so knowledge and friendly. Excellent service!

Many thanks.

Love the bike exchange program. Wish I had heard about it sooner! Staff are super friendly and helpful.

Friendly and efficient

Leanne and the rest of the team spent lots of time with me explaining the bikes, different options and were able to suggest what bike would be right for me. They were very knowledgeable and helpful during all aspects of my bike purchase. I would highly recommend Trek.

Your staff are like friends, and understand our fondness for our bikes; staff often call us by our name and are always helpful and polite. Good website too.

Though limited in brand selection (yes, I miss Specialized being available), the brands that are offered are very high quality and the service provided by knowledgeable staff exceed my expectations.

Always such friendly and personal service. Worth the hour drive for whatever we need.

Friendly knowledgeable staff.Good communication.
All over pleasant to deal with.

We enjoy the friendly, caring and personal service.