based on 1843 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick, courteous service; knowledgeable staff; fair pricing
Wouldn’t work with any other bike experts. They are always friendly, knowledgeable, fair and have a passion for what they do. So thankful to have them in my backyard!
Mole Hill Bikes always take care of my needs. I needed a very specific mount and they had exactly what I needed.
Friendly, knowledgeable. Were able to get the checkup done on our two ebikes while we waited.
You have an amazing selection of ebikes. I had to avert my eyes so that I was not tempted to do an upgrade.
I love our ebikes and the hitch is amazing.
Jordan and his staff are awesome and always eager to help.
Outstanding customer service!
Outstanding
Mole Hill Bikes is great! My new favorite bike shop.
The bike is always in great condition after service!
The service is thorough and done in a timely manner. The staff is very helpful and informative about new or old products and updates.
I just thought it was a little expensive for me.
Great bike shop, great people running it!
Received my bike back earlier than expected. My bike hasn't been clean since it was new. When I picked my bike up it had been cleaned and serviced. Like a new bike. I didn't expect it to be cleaned. Pleasantly surprised.
Mole hill is great to deal with and has always been very helpful in getting me just what I need.
They are the most knowledgeable and helpful for any problems or concerns that you may have. All employees and staff have the highest values and work ethic and will go above and beyond to see you are matched to the best bike available. I have been a satisfied customer with them for 35-40 years.
Great local folks to deal with helped me on a carport but are also the foremost people on bikes in Virginia
Mole Hill Bikes was very helpful when selecting our new e-bikes. They spent time with us explaining different features, pros and cons, and encouraged us to ride a couple of different bikes before purchasing.
We've bought our kids bikes from Mole Hill for the last 7 years. I've always been impressed with the quality of the bikes, especially when it comes to outlasting kids who are rough on things. The customer service has always been top notch as well. I definitely feel like I'm listened to and not rushed or pushed to purchase items.
We purchased a couple of bikes from Mole Hill Bikes recently and couldn’t be more pleased with our experience. They were quite knowledgeable of their various bikes and patiently answered all of our questions. They helped us to set up our new bikes to fit our needs and gave us some helpful suggestions regarding transporting them in our truck that has a cap on it. We would highly recommend Mole Hill Bikes for both purchasing new or just servicing a current bike.
They are always great to work with and fix any problems or answer any questions in a prompt and efficient manner. We have bought all our bikes from Mole Hill over the years and have always been satisfied with our experience. WE LOVE MOLE HILL BIKES!!!!
Knowledgeable and personable
I took the bike in after it had been sitting for over 10 years. Came back looking brand new!
Very responsive to my specific needs.
Great turnaround. Seems like repairs and service are always quicker than promised.
The friendly people and the help.
I liked the immediate response to resolving my issue.
Staff members are knowledgeable, friendly, and efficient.
great and friendly service. Honest pricing and will absolutely bring bikes back for repair
Knowledgeable people, friendly and accommodating.
Helpful, friendly service and quality products.
We appreciate your expertise and desire to take care of your customers. Wonderful customer service.