based on 1843 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They were very friendly and bikes fixed on time
It was a long two month repair, but the warranty covered parts and labor.
I was acknowledged immediately and my representative did a great job finding a bike that fit my needs. I ended up with a used bike, which was a great choice because I could get some premium features for a much lower price than what a new bike would have cost. I appreciate the good customer service.
Needed new tires asap, got them ordered and put on the day after arrival! Staff is very knowledgeable and extremely helpful with any and all questions! THIS is what a great bike shop looks like!
Both Alfred and Jordan went above and beyond to answer all of my questions. Truly exceptional customer service throughout the entire shopping experience. I will definitely be back for more accessories for my new bike!
Products are reasonably priced.
Excellent customer service.
Friendly, informative and good service.
The staff was so patient with helping us pick out bikes and explaining every detail.
Great experience getting my bike. They took the time to explain the bike and the accessories I bought
Molehill stands behind the products it sells!
Great service from Jordan!
They have a good selection from various manufacturers and provide service for all.
Super friensly staff, very knowledgeable and hally to help you find exactly what you are looking for, as well as answer any questions and make up feel familiar with their products
Mole Hill Bikes is an excellent place to purchase a bike and have it serviced.
An extremely friendly place of business that is also accommodating to the needs of its customers. We could not be happier with the merchandise (2 Sun Trikes). We will continue to come back every year for an annual servicing and for any repairs.
The employees went out of their way to make sure we were satisfied with their products and service. I would recommend everyone consider Mole Hill Bikes for their cycling needs because of their thorough knowledge and expert advice.
Excellent service. Staff seemed more interested in finding the right bike for us rather than making a quick sale.
Excellent service. As a walk in, my bike issue was serviced quickly and efficiently.
Knowledge, friendliness
Super nice Individuals/Craftsmen.! Price was better than I had hoped for and when assisting me with loading the Bikes onto the bed of my pickup truck, I paused to take a closer look at the two bikes that had not been riddened since the summer of 2020 to note they had washed & cleaned both bikes! Who Does That...
They have earned all of my future business and my personal Referrals!
Phoenix
My bike was returned ding'd and scratched. :(
The scheduling process and wait-tirmes for tune-ups is a little unclear. I was told when dropping off my bike "We'll get to this next week"--so why am I dropping off my bike (which I'm using in season) this week? Some clarity about the process would be appreciated.
I am always impressed with the friendly attitude and knowledge about bikes, you can go wrong purchasing from Mole hill bikes.
Fast, efficient, friendly, and helpful.
The service is excellent and the people are very honest and hard working.
Mole Hill Bikes is my complete go-to for bikes, starting with my bike years ago, bikes for our children and grandchildren, and now a Ebike for myself. There service is very well defined, they do what they say they will do, when it needs it. And they take time to explain why service is needed. Very trustworthy and reliable.
Great service and knowledgeable advice. Good people.
Just had my Revolt X serviced and tweaked at Mole Hill. It's riding smooth and quiet now, great job and thank you very much!
Very knowledgeable and great bikes
the salesman-is very knowledgeable without being pushy, i came into the store 15 min before closing , he sent me on a bike ride with one of their E bikes, i went around the corner and up a steep hill in deep gravel and i didnt have to stand up to keep moving… i was sold, kinda pricey for me but the manufacture had a $600 discount going on until the bikes were sold. so i got one . i love it. i had the covid several years ago and almost died with pneumonia , i was 60 . my energy and stamina were gone. did lots of walking , but the E bike has been the ticket. i can ride on charity rides and other group rides and keep up! when i get to a hill i don’t have to stop and push. i turn the E down until i get winded or the hill turns steep then get a bit more help with a touch of a button. Im getting my energy and stamina back slowly. but its coming back! i recently invested in new shoes and clip in pedals. i love them as pulling the toe clip straps made me wobble a bit., i went on a ride with another group in town and i wasn’t the last one in the pack! i recommend mole hill because they are honest and its a local family run business. Milon Benner
This is the best bike shop for miles around. Friendly and very knowledgeable. Will always use Mole Hill for my bike needs.
First, I love my Gazelle E-Bike! Have put about 1,500 miles on it and LUV every mile!! Also your service dept. is exemplary in quality of service and timeliness!! THANX!!
Everyone was very helpful to find the right bikes for us. We love our new bikes and adventures we have already been on with them