based on 1843 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Jordan’s knowledge and understanding is crucial
Staff for online products was very helpful in processing my order.
This is the second time I have worked with Jordan at Mole Hill, though I have to say every one there, employees, family and customers are a sheer delight. I could not be more pleased and think Mole Hill is a model for the way businesses should be run.
Jordan was very nice and helpful with our purchase of 2 new E-bikes!!
Mole Hill bikes,Jordan and the entire staff take time to help you find the best bike for you! This is a fantastic, helpful, reliable, honest business. A gem in the valley!
I bought 2 ebikes at Mole Hill, and I am very pleased. Service is excellent, nice selection of gear and bikes. I am recommending Mole Hill Bikes to all my friends.
Friendly, honest staff
Five star service, very knowledgeable, and friendly staff who are able to provide customer care to multiple clients at once. They stay engaged, give you the right amount of space to make decisions at your own pace, and follow through to complete the customer journey. I had a superb purchasing experience that ended with a happy wife loving her new Liv Embolden.
Whenever I come in my service is fast, but always spot on for getting me what I want/need to keep going. I value the accuracy more than speed, but the two together are great.
The service here is always professional and timely. Their knowledge of all things bike related is great. Very nice and helpful staff. Highly recommend!
They are great with service! They did a complete going over of our bikes and they work very well!
Friendly service
The work was completed promptly and within the estimated time frame.
Personal attention, friendliness, expert advice, second-to-none mechanical expertise.
Quality products . Friendly ,and happy to help
Very quick and helpful to make sure I had all I needed.
I was very happy with the work Mole Hill Bikes completed on my bicycle and customer service given from the time I walked in the door.
Recommended!
Thank you!!!
The quick diognistic service
During the initial visit the employee used eye contact and my name during the conversation; excellent customer service! On the pick-up day the employee was very courteous. I detected a small problem during my practice ride before leaving and the employee trouble-shooted and discovered the quick fix. Thanks for a pleasant visit both times.
I had a fantastic experience at Molehill Bikes. We just bought a bike there and the service was truly a 10/10. The team was incredibly knowledgeable about their bikes and took the time to let us test ride several options without any pressure.
You can really tell they take pride in their bikes and the service they provide. Everyone was easy to talk to and made the whole process enjoyable from start to finish. We absolutely love the bike we purchased and will definitely be back. Highly recommend! 🚲
Jordan was very knowledgeable, very pleasant and easy to work with when choosing my electric bike.
I thoroughly enjoyed my experience and highly recommend Mole Hill Bikes.
The owner was very helpful and kind. He was honest as well as knowledgeable and I felt like I could trust his judgment
The team at Mole Hill Bikes always goes above and beyond my expectations. Thanks for special ordering the shorts for me.
Well the product is really nice very happy with the my new Aventon Sinch.
Second Jordan is real knowledgable and great guy just to talk too, Mole Hill Bikes is know my go to bike shop.
I highly recommend Mole Hill Bikes. I purchased my e-bike there 3-years ago and have it serviced each time it's in need of repairs. Employees are very friendly and helpful. I wouldn't take my bike anywhere else.
The staff was very accommodating and easy to work with. They explained the costs upfront and why they were recommending the service and repairs that they were. I will continue to use and recommend Mole Hill for any bike needs.
You have a great informative staff!
The Aventon Pace fits me perfectly. I am only 5'2" and I'm 70 yrs old. I used to ride a Harley and this way I can still get out for my wind therapy.
The salesman was very informative. I'm sorry to say I didn't catch his name.
Kindness goes a long way!
Great personable service!