based on 1843 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We greatly appreciate that attentiveness to detail and clarity in communication for the repairs needed.
Wide range of products offered. Staff always ready to help. Great customer service
I am very pleased with the bicycles I have purchased and with the services at Mole Hill Bikes. I recommend it to all my biking friends.
They have everything you need at their store - one stop shop
Great company. Wonderful customer service and very knowledgeable
Nice, helpful staff. Great location to test ride. Knowledgeable.
Quality products, friendly and knowledgeable staff, expert service, and 40 plus years of serving the cycling community. I have been a customer the entire 40 years they have been in business and would not consider going anywhere else.
You're close by and don't complain about fixing up used bikes for us.
What I like most about Mole Hill Bikes is the people and the way they treat their customers. You can tell they actually know what they’re doing, and they’re willing to take the time to answer questions and help you figure out what makes the most sense for you instead of just trying to sell you something.
I also think it’s pretty cool that they’ve been around since 1986. Forty years is a long time for any business, especially a local bike shop. To me, that says a lot about the kind of reputation they’ve built in the community and the fact that people keep coming back.
I’ve really appreciated how helpful and down-to-earth everyone has been. If I have a question about my bike or need something done, I don’t feel like I’m bothering anyone. They actually listen, explain things, and make sure I understand what I’m getting.
I also like being able to support a local, family-owned business. There are plenty of places where you can buy bike stuff, but having a shop nearby where you can actually talk to someone who knows bikes and cares about getting you taken care of is a big deal.
The products are great, but honestly, it’s the customer service and the people that make Mole Hill Bikes stand out to me. After 40 years, they’re obviously doing something right.
Fast service with great staff members. Will buy from again.
Honesty is very important for me and they met my expectation. However need to communicate with customer before doing any type of work on the bicycle.
Friendly, welcoming staff and excellent service!
They quickly fixed a popping sound in my headset, thanks Alfred!
They have a Great Selection of bikes. We love our E-bikes we purchased here. Their customer service is excellent. They are friendly and knowledgeable.
I arrived at Mole Hill very nervous. First time with an ebike. The service was excellent. Gave me the confidence I needed to ride the bike. Very easy to get used to. Thank you.
convient location. good selection of products. Service has becomes slower( not good) overall the best we got in H’burg area
You guys did a great job with my son’s bike. Thank you for helping me be educated before buying it on fb marketplace. I appreciate you all! Thanks again
Great, quick and friendly service
Attentive service. Lovely roads to try out bikes on.
Friendly, Helpful and Knowledgeable. That's how I would describe the guys at Mole Hill Bikes in Dayton, VA. Add to that a great little shop packed with all different kinds of bikes, gear and clothes. My wife and I drove over from Powhatan, VA Saturday morning because they had the Liv Devote in her size. Only minutes after we got there she was on a test ride. When I asked if they could swap out the wheels for a set I had brought with us they said they were happy to do it if time allowed. Wheels were swapped and after another quick test ride we were ready to go. These guys are the defintion of the traditional LBS. I highly recommend them if you are in the market for a bike or gear.
Quick and honest
I have been buying bikes at Mole hill since they opened 40 years ago. The team is kind, considerate and knowledgeable. They listen to what customers need and don’t oversell. I have purchased at least 5 bikes from them and will continue to support them. They are all exceptional
Wonderful customer service
I brought my old worn out bike to Mole Hill for service and restoration. They replaced very few parts and returned the bike to me in like new condition with nothing more than cleaning and skillful adjustment. I was amazed and very grateful.
Friendly, very helpful staff. Velotric bikes suit us well.
Friendly and knowledgeable staff. Visiting the shop is always fun with the kids. They were very helpful in getting my family set up with bikes.
Friendly & knowledgeable staff. Reasonable repair rates. If they don't have what you need they can usually order the item. Great selection of bikes when you need one.
This my go to shop!?
We recently purchased 2 ebikes and we had grate customer service Aiden was extremely helpful and knowledgeable with no pressure.
None
A wide variety of products that fit any need. Always speedy, professional service!