based on 1843 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The whole experience is a positive interaction which is rare these days. Highly competent, resolves problems effectively in a timely fashion, as in while you wait, again a rare thing. Most importantly, delivering on commitments.
We showed to look and needed up purchasing a bike and a hitch rack
Convenience / Expertise and knowledge of staff / Hometown business / Selection / Years in business / Reputation
High Quality
Excellent service. Very knowledgeable about different bikes. Friendly and courteous.
Good quality bikes and good service
Quick service
My wife and I were very happy with the service given to us while shopping for a new electric bike at Mole Hill. The staff were friendly, helpful, and accommodating in helping us find the right bike. It’s very clear that Mole Hill Bike shop cares about customers and is willing to put forth extra effort in serving them:)
With appreciation,
Mark Thomas
Lexington Va
Very friendly, extremely helpful
Old fashioned service with modern innovations. They took all the time necessary to find the right bike and adjust it to fit me. I love my new ride!
Very competent services !
Friendly and knowledgable - it was a pleasure to buy our bicycle from a family owned business
Been a happy customer for years!!
Friendly staff. No hard sell.
Professional service.
Very friendly and listening to what I was looking for as opposed to simply trying to sell me something
Great service!
Great customer local service, products and prices.
Your crew is friendly and knowlegdeable, but not pushy or aggressive with your sales; you sell excellent products and let the quality speak for itself. You also provide great tips and advice for a variety of rider ages, which is great for families!
Very friendly and letting me test ride different bikes was very helpful.
Friendly, knowledgable staff!
They are very helpful and knowledgeable about their bikes! The service is Great!
Mole Hill Bikes is five star both in sales and service! We have purchased four new bikes from Mole Hill, and simply would go nowhere else to purchase or to receive service!
Daniel Hines
W/boro, Va.
Good service and great product
Recently, I called the day before and asked if I could get my bike "tuned up" as I had to be in Harrisonburg. Nothing was broken and there was no emergency. Alfred suggested that he could fit me in if I could arrive early. He did and, when I came to pick by bike up, he spent time telling what he did for my Gazelle and what I might do to prevent future problems. That saved me an extra trip to Dayton and probably some money as well. Thank you!
Name removed
Woodstock, VA
Fantastic service. Yall sold us on exactly what we needed and what products worked best for our current needs.
Super friendly, patient and helpful! Will certainly be recommending Mole Hill to friends and family!
Great customer service and accessories tailored to the riders needs.
Kind staff, informative
Prompt service
Staff has patience when asked questions
The shop is quaint and cozy
Great road to test out a bike
Love the name
MH doesn't ask a lot of questions when servicing bikes. You just get them in shape, considering safety as a priority, and call when the job is completed. I also called because we have two international students who use them as transportation to Bridgewater College for work, and the bikes were ready next day.